Client Services Manager

BAYADA Home Health Care•Fort Wayne, IN

15h•Onsite

About The Position

BAYADA Home Health Care is seeking a compassionate, organized Client Services Manager for its Fort Wayne Skilled Nursing office in Fort Wayne, Indiana. The role supports coordination of reliable home care for clients and families while supporting field employees and collaborating with clinical and office teammates to strengthen service, grow the caseload, and provide personal, responsive, and respectful interactions. The Fort Wayne Skilled Nursing team supports children and adults with complex medical needs in their homes. The position is full-time, Monday through Friday, from 8:30 a.m. to 5:00 p.m. The Client Services Manager helps create a supportive experience for clients and families and builds strong partnerships with the field employees who provide care.

Requirements

A four-year college degree or equivalent healthcare experience.
Strong interpersonal, communication, and relationship-building skills.
Excellent organization, follow-through, and ability to manage multiple priorities in a fast-paced environment.
Sound judgment and a calm, solutions-focused approach when responding to changing needs or concerns.
A demonstrated record of achieving goals and taking on increasing responsibility.
Basic computer skills and the ability to learn new systems.
Ability to read, write, and communicate effectively in English.
Commitment to BAYADA’s values of compassion, excellence, and reliability.

Nice To Haves

Supervisory experience.
Experience in healthcare, home care, recruiting, staffing, customer service, or a related field.

Responsibilities

Build trusting relationships with clients, families, field employees, referral sources, and community partners.
Coordinate client services and manage an active caseload, responding promptly to new requests, schedule changes, and service needs.
Match clients with appropriate field employees based on client needs, employee skills and availability, and continuity of care.
Check in with clients, families, and field employees to support satisfaction, dependable service, and positive working relationships.
Participate in recruiting and onboarding field employees and support their engagement and retention.
Partner with clinical leaders and office teammates to communicate changes, resolve concerns, and support continuity of care.
Provide administrative guidance and support to field employees, helping them feel informed and connected to the office.
Maintain accurate client, scheduling, service, and communication information in BAYADA systems.
Support effective caseload and fiscal management in accordance with established procedures.
Identify opportunities to improve service, strengthen relationships, and grow the office’s caseload.