Client Services Manager

GardaWorld•Atlanta, GA

5d•Onsite

About The Position

GardaWorld is seeking a Security Client Services Manager to serve as the liaison between clients, the organization, and assigned staff. The role is responsible for maintaining strong client relationships, ensuring high-quality security services, and supporting account success through communication, problem-solving, and operational oversight. The position requires sound financial and administrative judgment, professionalism, reliability, and the ability to build credibility with clients and employees. The position is based in the Atlanta, Georgia, area and surrounding market. It follows a Monday-through-Friday schedule, 8:00 a.m. to 5:00 p.m., with a high degree of flexibility required for work outside scheduled hours and days as needed. The manager is on call 24/7 and travels daily in person to client sites throughout the market. The listed salary is $75,000 per year, with a monthly auto allowance of $500. Career growth opportunities are available.

Requirements

Authorized to work in the United States.
A college degree in business or a related field, or equivalent work experience.
A valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
At least 1 year of management experience; 3 years is preferred.
Experience overseeing multiple sites.
Leadership experience.

Nice To Haves

Three years of management experience is preferred.

Responsibilities

Supervise day-to-day security services at facilities and ensure service meets high standards.
Develop and maintain effective relationships with clients and employees, serving as the liaison between GardaWorld, clients, and assigned staff.
Meet regularly with clients to address problems, offer solutions, provide updates, communicate needs, ensure contract compliance, and support customer satisfaction.
Participate in recruitment, selection, orientation, training, and ongoing development of staff assigned to accounts.
Visit and inspect supervisors and security officers at assigned accounts; review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and GardaWorld policies, provide assistance, and initiate corrective action as needed.
Maintain knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed for effective operations.
Assist with developing and implementing staffing schedules, budgets, payroll, and other reports.
Ensure compliance with federal, state, and local regulations in assigned accounts.
Ensure compliance with contracts and collective bargaining agreements in assigned accounts.
Recommend approaches, policies, and procedures to improve departmental efficiency and services.
Ensure progressive discipline is followed for corrective actions.
Perform other duties as assigned.