Client Services Manager
GardaWorld•Mechanicsburg, PA
•Onsite
About The Position
The Client Services Manager serves as the link between GardaWorld and its clients, ensuring high-quality security services and a strong client experience. The role oversees day-to-day service delivery, strengthens client and employee relationships, supports account success, and ensures compliance with contracts, policies, and regulations. The manager visits client sites throughout the market and may work long hours and weekends. The position is based in Mechanicsburg, Pennsylvania, with a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m.
Requirements
- Authorized to work in the United States.
- College degree in business or a related field, or equivalent work experience.
- Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
- At least 1 year of management experience.
- Experience overseeing multiple sites.
- Leadership experience.
Nice To Haves
- 3 years of management experience preferred.
Responsibilities
- Supervise day-to-day security services at facilities and ensure service meets high standards.
- Develop and maintain effective relationships with clients and employees, serving as liaison among GardaWorld, clients, and assigned staff.
- Meet regularly with clients to resolve problems, offer solutions, provide updates, communicate needs, and ensure contract compliance and customer satisfaction.
- Participate in recruitment, selection, orientation, training, and ongoing development of account staff.
- Visit and inspect supervisors and security officers, review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and GardaWorld policies, provide assistance, and initiate corrective action as needed.
- Maintain knowledge of post specifications and orders, instructions, patrol areas and zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information required for effective operations.
- Assist with developing and implementing staffing schedules, budgets, payroll, and other reports.
- Ensure compliance with federal, state, and local regulations in assigned accounts.
- Ensure compliance with contracts and collective bargaining agreements in assigned accounts.
- Recommend approaches, policies, and procedures to improve departmental efficiency and services.
- Ensure progressive discipline is followed for corrective actions.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer matching contributions
- Paid time off (PTO)
- Paid holidays
- Disability coverage
- Life insurance options
- Career growth opportunities
- $500 monthly auto allowance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
