Program Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least two years of work experience in an office environment.
• Strong written and verbal communication skills.
• Understanding and utilization of online software systems.
• Experience coordinating multiple activities, schedules, or priorities simultaneously.
• Ability to obtain required program-specific certifications and training.
• Excellent phone etiquette and ability to communicate complex information clearly.
• Ability to take direction, use active listening, ask questions, and take notes as needed.
• Demonstrated ability to manage multiple tasks and/or projects and work independently.
• Intermediate to advanced skills in Microsoft Office, including database, word processing, spreadsheets, and email, as well as internet-based systems and online meeting platforms.
• Excellent public relations and customer service skills; ability to function as a positive team member.
• Impeccable ethical business practices and a professional demeanor.
• Valid Nevada driver’s license and proof of insurance.
• Clean driving record for travel within the Food Bank’s service area.
• Ability to lift and carry 50 pounds, stand for extended periods, sit for long periods while entering data, and manage outdoor distributions in varying weather.
• Ability and willingness to travel within the Food Bank of Northern Nevada service area.
• Successful completion of pre-employment background check and drug screen.

Nice To Haves

• Two to four years of nonprofit experience, including volunteer experience.
• Bilingual in Spanish.
• Experience providing customer service and working directly with community partners, clients, or program participants.
• Experience maintaining accurate records, completing data entry, and meeting reporting deadlines.
• Demonstrated ability to analyze and report data.
• Excellent computer skills, including data entry, word processing, spreadsheet creation, internet, email, and web-based tools such as Zoom and Webex.

Responsibilities

• Coordinate and oversee monthly partner agency reporting, including tracking submissions, reviewing reports, monitoring compliance, and following up on outstanding requirements.
• Conduct partner agency site visits and monitoring to assess program compliance.
• Provide ongoing communication, technical assistance, onboarding, and training to partner agencies on program requirements, policies, procedures, and reporting systems.
• Support partner agencies in using program software, including Oasis Insights and Agency Express.
• Maintain accurate partner records, compliance documentation, monitoring reports, and program tracking tools.
• Identify trends, challenges, and opportunities for improvement within the partner network and communicate findings to Agency Relations leadership.
• Provide Mobile Harvest operational support, including reporting, documentation, scheduling, and partner communication as needed.
• Assist with coordination and management of Parking Lot Distributions.
• Safely operate Food Bank vehicles and warehouse equipment as assigned.
• Assist with warehouse operations, inventory management, loading and unloading deliveries, and other department activities as needed.
• Perform other duties as assigned.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• 403(b) retirement savings plan.
• 12 paid holidays per year, sometimes more.
• Generous PTO accrual.
• Short-term disability insurance.
• Long-term disability insurance.
• Life insurance.
• AD&D insurance.
• Paid education reimbursement.
• Paycheck advance (on-demand pay).
• Training and professional development opportunities.
• Friendly and collaborative work environment.