Program Specialist--3 (Agency Relations)

The Food Bank of Northern Nevada•Sparks, NV

About The Position

The Program Specialist 3 (Agency Relations) primarily supports the Food Bank of Northern Nevada’s Partner Agency Network. The role helps partner agencies navigate program requirements, access resources, address challenges, and strengthen their capacity to provide food assistance across the Food Bank’s service area. It uses program software and systems, including Oasis Insights and Agency Express, to monitor reporting and partner activity, and leads the monthly reporting process by tracking submissions, reviewing reports, and following up on outstanding requirements. The position maintains partnerships through communication, technical assistance, onboarding, training, site visits, and compliance monitoring. It also provides backup and operational support for Mobile Harvest and assists with coordinating and managing Parking Lot Distributions. The role requires organization, adaptability, proactive management of multiple priorities, effective systems and processes, positive community-partner relationships, and flexible support across Programs Department initiatives. This is a full-time position with a Monday-through-Friday schedule from 8:00 a.m. to 4:30 p.m. Occasional after-hours or weekend work is possible. Travel within the Food Bank’s service area may be required daily. The work environment varies by distribution site, many of which are outdoors. The employee must be able to lift and carry 50 pounds, stand for extended periods, sit for extended periods while entering data, operate a computer for a significant portion of the day, and manage outdoor distributions in varying weather. A valid Nevada driver’s license and proof of insurance are required; a clean driving record is required for travel, and a Food Bank vehicle may be provided. The position is safety-sensitive and at a drug-free workplace. Pre-employment background check and drug screening are required. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
At least two years of work experience in an office environment.
Strong written and verbal communication skills.
Understanding and utilization of online software systems.
Experience coordinating multiple activities, schedules, or priorities simultaneously.
Ability to obtain required program-specific certifications and training.
Excellent phone etiquette and ability to communicate complex information clearly.
Ability to take direction, use active listening, ask questions, and take notes as needed.
Demonstrated ability to manage multiple tasks and/or projects and work independently.
Intermediate to advanced skills in Microsoft Office, including database, word processing, spreadsheets, and email, as well as internet-based systems and online meeting platforms.
Excellent public relations and customer service skills; ability to function as a positive team member.
Impeccable ethical business practices and a professional demeanor.
Valid Nevada driver’s license and proof of insurance.
Clean driving record for travel within the Food Bank’s service area.
Ability to lift and carry 50 pounds, stand for extended periods, sit for long periods while entering data, and manage outdoor distributions in varying weather.
Ability and willingness to travel within the Food Bank of Northern Nevada service area.
Successful completion of pre-employment background check and drug screen.

Nice To Haves

Two to four years of nonprofit experience, including volunteer experience.
Bilingual in Spanish.
Experience providing customer service and working directly with community partners, clients, or program participants.
Experience maintaining accurate records, completing data entry, and meeting reporting deadlines.
Demonstrated ability to analyze and report data.
Excellent computer skills, including data entry, word processing, spreadsheet creation, internet, email, and web-based tools such as Zoom and Webex.

Responsibilities

Coordinate and oversee monthly partner agency reporting, including tracking submissions, reviewing reports, monitoring compliance, and following up on outstanding requirements.
Conduct partner agency site visits and monitoring to assess program compliance.
Provide ongoing communication, technical assistance, onboarding, and training to partner agencies on program requirements, policies, procedures, and reporting systems.
Support partner agencies in using program software, including Oasis Insights and Agency Express.
Maintain accurate partner records, compliance documentation, monitoring reports, and program tracking tools.
Identify trends, challenges, and opportunities for improvement within the partner network and communicate findings to Agency Relations leadership.
Provide Mobile Harvest operational support, including reporting, documentation, scheduling, and partner communication as needed.
Assist with coordination and management of Parking Lot Distributions.
Safely operate Food Bank vehicles and warehouse equipment as assigned.
Assist with warehouse operations, inventory management, loading and unloading deliveries, and other department activities as needed.
Perform other duties as assigned.