Agency Development Specialist

Brown & Brown Insurance•Tampa, FL

2d•Hybrid

About The Position

Orchid Insurance, an Arrowhead Intermediaries company, is seeking an Agency Development Specialist to join its growing team in Tampa, Florida, in a hybrid role. The specialist generates qualified quote submissions and grows written premium through agencies in inland and coastal regions, while supporting and maintaining select accounts. The role provides prompt, effective support to Agency Development Managers and agents and keeps agents informed about systems, products, underwriting guidelines, and account-management practices. Success requires building rapport and listening effectively.

Requirements

At least 2 years of property and casualty (P&C) industry experience.
Previous account management experience.
Passion for removing obstacles and getting the job done.
Professional demeanor in a fast-paced production environment and commitment to representing the company professionally.
Team-oriented, results-driven approach and willingness to meet team deadlines in a high-volume environment.
Proficiency in Microsoft Office Suite and CRM software such as Salesforce.
Comfort talking with new people daily by telephone or virtual meeting.
Availability for occasional, potentially overnight, travel.
Routine travel may require driving a personal or rental vehicle; acceptable motor vehicle record results at hire and periodically thereafter, and maintaining minimum acceptable insurance coverage, are required.

Nice To Haves

Associate degree or higher, or a combination of relevant work experience.
P&C insurance license (4-40, 2-20, or 1-20).
Previous Personal Lines Excess & Surplus experience.
Previous account management or inside sales experience.
Homeowners underwriting or process knowledge.
Strong familiarity with Salesforce CRM.
Strong interpersonal skills and ability to build relationships with customers and teammates at all levels.
Polished presentation skills for virtual and in-person product training.

Responsibilities

Cultivate relationships with new and existing agents.
Generate premium growth through outbound calls and emails to new and existing agencies.
Train agencies through online webinars and follow up on attendees’ questions.
Become a subject matter expert on product offerings and core systems.
Manage agency accounts and maintain accurate sales activity records in Salesforce.
Collaborate with marketing to ensure consistent communication with agents.
Monitor, understand, and address agent key performance indicator outliers.
Work with product management and underwriting to share competitive information and communicate product modifications or opportunities.
Provide additional agent support as directed by management.
Meet or exceed agency engagement goals.
Monitor incomplete quote activity to identify training opportunities.
Handle and resolve agent inquiries promptly and professionally.
Occasionally meet agents in person at agency locations or trade shows.
Coordinate and manage trade show leads.