Agency Relationship Specialist

NJ CURE•Princeton, NJ

2d•$27 - $35•Hybrid

About The Position

The Agency Relationship Specialist acts as a primary liaison between CURE Auto Insurance and its insurance agency partners. The role provides real-time support, underwriting processing, and ongoing education to help ensure smooth policy administration and product implementation. The position includes assisting agents through LiveChat, telephone, and email; learning CURE's underwriting guidelines, products, and systems; processing and auditing policy updates and payment adjustments; and supporting agent education and internal operational improvements. The role is based in Princeton, New Jersey, with a hybrid schedule of four onsite days and one remote day per week. Flexible work hours are offered between 8:00 AM and 5:00 PM, with schedules subject to adjustment for coverage and teamwork. The starting salary is $27–$31 per hour, based on experience.

Requirements

High school diploma or GED required.
Strong verbal communication skills.
Time management and multitasking abilities.
Eagerness to learn and grow.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Prior auto insurance experience is preferred but not required.
Customer service background is a plus.
An associate or bachelor's degree is preferred.
A New Jersey Insurance Producer License is a plus; licensing and training are provided by the company.

Responsibilities

Deliver LiveChat, telephone, and email assistance to address agent inquiries and promptly resolve operational issues.
Learn and maintain a comprehensive understanding of CURE's underwriting guidelines, products, and systems.
Accurately process and audit policy updates, payment adjustments, and related administrative tasks.
Conduct agent refresher courses.
Help develop training manuals, presentations, and promotional materials.
Partner with internal teams to document processes, improve operational workflows, and assist with agency department initiatives.
Perform other duties as assigned.

Benefits

Comprehensive health benefits, including medical, dental, and vision coverage.
Paid time off, including PTO days, sick days, and holidays.
Flexible spending options, including FSA and HSA plans.
Life and AD&D insurance.
401(k) with company match.
Voluntary benefits such as legal services, pet insurance, and identity and fraud protection.
24/7 Employee Assistance Program (EAP) for employees and their families.
Health and wellness perks, including gym discounts, wellness reimbursements, and reward programs.
In-office events.
Competitive salary.
Disability insurance.