Agency Relationship Specialist

NJ CURE•Princeton, NJ

20h•Hybrid

About The Position

CURE Auto Insurance is a direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. The Agency Relationship Specialist serves as a primary liaison between CURE and its insurance agency partners, providing real-time support, underwriting processing, and ongoing education to support policy administration and product implementation. The position handles agent inquiries and operational issues, learns and applies CURE’s underwriting guidelines, products, and systems, processes policy updates and payment adjustments, and supports agent training and internal process-improvement work. The role is based in Princeton, New Jersey, with a hybrid schedule: onsite four days per week and remote one day per week. Flexible work hours are available between 8:00 AM and 5:00 PM, with schedules subject to adjustment to support coverage and teamwork. The starting salary is $27–$31 per hour, based on experience. CURE offers health and dental coverage, life and disability insurance, a 401(k) with company match, paid time off, and other benefits. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

High school diploma or GED.
Strong verbal communication skills.
Time management and multitasking abilities.
Eagerness to learn and grow.
Ability to attend work regularly and promptly; move about the office frequently; sit, stand, and type for extended periods; and lift or carry up to 5 pounds.
Ability to communicate frequently in person, by phone or virtually, and in writing.
Ability to read, understand, process, and evaluate large amounts of technical information and make informed related decisions.
Must be authorized to work for any employer in the United States; the company cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Prior auto insurance experience.
Customer service background.
Associate or bachelor’s degree.
New Jersey Insurance Producer License; licensing and training are provided by the company.

Responsibilities

Provide live chat, telephone, and email assistance to agency partners, addressing inquiries and resolving operational issues promptly.
Learn and maintain a comprehensive understanding of CURE’s underwriting guidelines, products, and systems.
Accurately process and audit policy updates, payment adjustments, and related administrative tasks.
Conduct agent refresher courses and help develop training manuals, presentations, and promotional materials.
Work with internal teams to document processes, improve operational workflows, and assist with agency department initiatives.
Perform other duties as assigned.

Benefits

Comprehensive health benefits, including medical, dental, and vision coverage.
Paid time off, including PTO days, sick days, and holidays.
Flexible spending options through FSA and HSA plans.
Life and AD&D insurance.
401(k) with company match.
Voluntary benefits, including legal services, pet insurance, and identity and fraud protection.
24/7 Employee Assistance Program for employees and their families.
Health and wellness perks, including gym discounts, wellness reimbursements, and reward programs.
In-office events supporting company culture.
Competitive salary.
Disability insurance.