Agency Support Specialist

Old Republic Title•Tampa, FL

3d•Onsite

About The Position

The Agency Support Specialist assists field staff, management, and agents with policy production and the collection of outstanding items, including items needed for the cancellation process. The role also supports the customer experience for internal and external customers and may provide occasional training. The position works in the office from 8:00 a.m. to 5:00 p.m., Monday through Friday. Regular, consistent attendance is required and may include attendance at after-hours company events. The specialist represents the company professionally and interacts with management, employees, and customers by email, phone, and in person.

Requirements

Experience with real estate closings.
Experience with policy typing.
Excellent interpersonal and customer service skills.
Ability to prioritize and handle multiple projects.
Strong attention to detail and organizational skills.
Proficiency in title industry closing software.
Ability to work in the office from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Professional and effective interaction with all levels of management, employees, and customers by email, phone, and in person.
Regular, consistent attendance, which may include after-hours company events.

Responsibilities

Assist agencies with policy production within ORT offices.
Send reports to field staff and management, and assist with collecting non-remitted policies, outstanding receivables, escrow reconciliations, weekly escrow shortages, E&O policies, Professional Liability Policies and Bonds, EZ Jackets, inventory, premium, search fees, order counts, write-offs, and other items directed by management.
Assist with resolving matters relating to agencies cancelled for cause, including defalcations and similar issues.
Provide Agency Account Managers and management with updated information on a regular basis.
Run reports regularly and send them to Account Managers and management.
Support policy typing departments in other ORT branches as needed.
Provide occasional training.

Benefits

Comprehensive medical, prescription, dental, and vision plans.
401(k) plan with a discretionary company match.
Shareholder Purchase and Reinvestment Plan.
Company-paid basic life and accidental death and dismemberment insurance.
Voluntary supplemental life insurance for employees, spouses, and dependent children.
Fertility and Family Building Benefits.
Paid disability benefits.
Paid time off programs.
11 company-paid holidays per year.
Flexible spending account.
Health savings account for participants in the High Deductible Health Plan.
Employee Assistance Program.
Educational Assistance Program.
Voluntary benefits, including Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
Title insurance policies and certain escrow services at no charge for the employee’s primary personal residence.
Transportation benefit plan for mass transit, parking, and vanpool in several markets.