Agency Support Specialist

Old Republic National Title Insurance•Tampa, FL

2d•Onsite

About The Position

The Agency Support Specialist assists field staff, management, and agents with policy production and collection of outstanding items, including items necessary for the cancellation process. The role supports a positive customer experience for internal and external customers and may provide occasional training. The specialist assists agencies with policy production within ORT offices, prepares and distributes reports, supports collection and reconciliation work, helps resolve matters involving agencies cancelled for cause, and provides regular updated information to Agency Account Managers and management. The position may also support policy typing departments at other ORT branches as needed. This is an in-office role, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Regular, consistent attendance is required and may include attendance at after-hours company events.

Requirements

Experience with real estate closings.
Experience with policy typing.
Excellent interpersonal and customer service skills.
Ability to prioritize and handle multiple projects.
Strong attention to detail and organizational skills.
Proficiency in title industry closing software.
Ability to work in the office from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Must be personable, positive, and a professional representative of the company.
Regular, consistent attendance, which may include after-hours company events.
Ability to interact effectively and professionally with all levels of management, employees, and customers by email, phone, and in person.

Responsibilities

Assist agencies with policy production within ORT offices.
Send reports to field staff and management and assist with collection of non-remitted policies and outstanding receivables.
Assist with escrow reconciliations and weekly escrow shortages.
Assist with items including E&O policies, Professional Liability Policies and Bonds, EZ Jackets, inventory, premium, search fees, order counts, and write-offs, as well as other items directed by management.
Assist with resolving matters related to agencies cancelled for cause, including defalcations and similar issues.
Provide Agency Account Managers and management with updated information on a regular basis.
Run reports regularly and send them to Account Managers and management.
Support policy typing departments in other ORT branches as needed.
Provide occasional training.
Enhance the customer experience for internal and external customers.

Benefits

Comprehensive medical, prescription, dental, and vision plans.
401(k) plan with a discretionary company match.
Shareholder Purchase and Reinvestment Plan.
Company-paid basic life and accidental death and dismemberment insurance.
Voluntary supplemental life insurance for employees, spouses, and dependent children.
Fertility and Family Building Benefits.
Paid disability benefits.
Paid time off programs.
11 company-paid holidays per year.
Flexible spending account.
Health savings account, available to High Deductible Health Plan participants only.
Employee Assistance Program.
Educational Assistance Program.
Voluntary benefits, including Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
Transportation benefit plan for mass transit, parking, and vanpool in several markets.