Program Relations Associate

the National Inventors Hall of Fame•North Canton, OH

12d

About The Position

The Program Relations Associate (PRA) provides service and logistical support to accounts managed by the Regional Representative team for the National Inventors Hall of Fame STEM education programs. The role partners with Regional Representatives to grow programming footprint and enrollment and delivers support to internal and external customers. Training is provided. The associate coordinates regional marketing, advertising, trade show logistics, program setup and tracking, sales reporting, prospect mailings, Program Team Member agreements, invoices and payments, scholarship tracking, and end-of-program closeout paperwork. The role collaborates with Sales, Operations, Communications, Accounting, Warehouse, Fundraising, and Customer Relations teams, and may support or lead cross-organizational projects and initiatives. This position requires regular office work and attendance at in-person meetings. The ideal candidate is organized, customer-focused, professional, adaptable, able to manage priorities and deadlines, and comfortable working independently and collaboratively. A bachelor’s degree is preferred, or equivalent experience is required; 3–5 years of relevant professional experience is required.

Requirements

3–5 years of experience in a professional business, education, program management, sales role, or related field, with demonstrated ability to build relationships and achieve results.
Bachelor’s degree preferred, or equivalent experience required.
Demonstrated proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
General understanding of business practices and ability to apply sound judgment in day-to-day situations.
Customer-centric mentality and a can-do attitude.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to communicate effectively by email, chat, phone, and in-person meetings.
Excellent organizational skills and attention to detail.
Ability to multitask and respond to high-priority requests.
Professionalism and ability to contribute to a positive, healthy office culture focused on problem-solving and teamwork.
Resourcefulness, inquisitiveness, and adaptability to shifting priorities and new initiatives.
Ability to produce accurate, high-quality work in a timely manner and self-manage responsibilities to meet deadlines.
Self-motivated ability to work independently, collaboratively, and as part of a team.
Interest in nonprofit, logistical support roles, and B2B/B2C communications.
Ability to regularly work in the office and attend in-person meetings.
Regular, reliable, and punctual attendance.

Nice To Haves

Bachelor’s degree.
Interest in nonprofit, logistical support roles, and B2B/B2C communications.

Responsibilities

Partner with Regional Representatives to support, develop, and help drive initiatives and strategies to grow NIHF programming footprint and enrollment.
Provide a superior experience for internal and external customers in the assigned region.
Communicate with local Program Team Members to coordinate and track flyer approval, editing, ordering, and distribution.
Respond to internal and external tasks and inquiries promptly through various communication channels.
Coordinate approval and placement of regional trade and consumer advertisements, including publication and cost research, communication with the Creative team, and payment requirements.
Manage logistics for Regional Representatives’ attendance at regional trade shows, including registration, ad placement, sponsorships, and shipping materials.
Set up programs and track activities in the computer system, including program information, milestones, material shipment orders, Program Team Member agreement requirements, and Letters of Agreements.
Create and distribute region-specific sales reports and related tracking data, including program rosters, program numbers versus goals, sales lead status, and follow-up reminders.
Collaborate with Sales, Operations, Communications, Accounting, and Warehouse staff to provide seamless internal support.
Support prospecting, new initiatives, and sales support needs as directed by the Regional Representative team and leadership.
Coordinate and process prospect mailings from start to finish, including post-receipt follow-up by email or phone.
Manage Program Team Member agreements for assigned regions, including initial communications, tracking completed and outstanding agreements, and follow-up.
Coordinate with Accounting on outgoing invoices and incoming payments.
Research contact information and address details for target schools or districts; assist Regional Representatives with calls, emails, and appointments for potential leads and contacts.
Support and guide initiatives to raise funds for camper scholarships.
Work with Fundraising and Customer Relations teams to track and apply scholarships.
Process end-of-program closeout paperwork for all NIHF programming.
Help facilitate peer, team, and cross-departmental projects and perform other duties as assigned.
Analyze and resolve problems in a timely, professional manner with internal and external customers.
Proactively assist with and/or lead projects and cross-organizational initiatives as needed.
Use soft solution-selling skills to support stakeholder engagement and program and enrollment growth.

Benefits

Medical, dental, and insurance plans, including employer-paid vision coverage.
Flexible spending accounts for out-of-pocket medical expenses.
Employer-paid life and disability coverage.
401(k) plan with up to a 4% employer match and 100% vesting upon initial contribution.
Paid time off and paid holidays.
Year-end closure from December 24 through January 1.
Critical Illness, Hospital, and Accident Supplemental Income plans.
Pet insurance plans.
On-site workout facility.
Opportunities for growth and a culture that prioritizes professional development.
Team-oriented work environment.