Supervisor-Associate Relations

Lowe's Home Centers•Mooresville, NC

9d•Onsite

About The Position

The Supervisor-Associate Relations manages the team responsible for conducting Associate Relations investigations and reviewing and approving corrective action reports. The role provides direction to AR Advisors, reviews and assigns incoming cases, and conducts manager reviews after investigations are completed. It also supports education and training on workplace investigation processes across the enterprise and serves as a point of contact for escalated Associate Relations concerns. Based at Lowe’s headquarters in Mooresville, North Carolina, the position leads or oversees workplace investigations of varying complexity and risk, with support from AR Directors and/or Managers. It executes Associate Relations strategy aligned with the company’s culture, supports employee engagement and positive associate relations, and provides guidance on investigations and policy interpretation consistent with applicable laws and company policies. The Supervisor partners with HR, legal, business operations, and business leaders; coaches HR Business Partners; and helps ensure corrective and disciplinary actions are applied consistently, fairly, and legally across the enterprise.

Requirements

Bachelor’s degree in Human Resources, Labor Relations, Industrial Relations, Business, or equivalent; equivalent years of experience may substitute for education where applicable.
Five years of experience in a multi-state, multi-location environment, or equivalent years of experience without a degree.
Five years of experience in an HR Generalist, Employee Relations, or related role conducting complaint investigations involving federal, state, and local employment and labor laws for a multi-site organization.
Direct experience gathering, researching, analyzing, and resolving complex employee relations issues, including conduct, performance, and policy violations.
Two years of experience managing workplace investigations.
Experience working in a fast-paced environment, thinking critically and strategically, and being extremely detail-oriented.

Nice To Haves

Master’s degree in Human Resources, Labor Relations, Industrial Relations, Business, or equivalent.
Five or more years of experience in employee relations.
Previous experience leading a team handling investigations across varying levels of complexity.

Responsibilities

Lead and/or oversee workplace investigations of varying complexity and risk, with support from AR Directors and/or Managers.
Lead a team conducting workplace investigations into associate concerns and reviewing corrective action reports.
Execute Associate Relations strategy aligned with company culture, employee engagement, and positive associate relations.
Guide investigation management and policy interpretation in alignment with local, state, and federal laws and company policies and practices.
Partner with field HR and business leaders to develop proactive associate relations strategies that support business objectives.
Cultivate productive relationships with human resources, legal, and business operations leaders across the country.
Coach and advise HR Business Partners on employee conduct and performance concerns.
Help ensure corrective and disciplinary actions are applied consistently, fairly, and legally across the enterprise.
Inspire, motivate, develop, and influence individuals and teams.
Support and guide AR Advisors on case escalations.
Review and assign incoming workplace investigation cases and conduct manager reviews after investigations are completed.
Communicate feedback, findings, and recommendations on case management processes clearly, verbally and in writing, to associates and leaders at all levels.
Support education and training on workplace investigation processes across the enterprise.
Serve as a point of contact for escalated Associate Relations concerns.