Supervisor-Associate Relations
About The Position
The Supervisor-Associate Relations manages the team responsible for conducting Associate Relations investigations and reviewing and approving corrective action reports. The role provides direction to AR Advisors, reviews and assigns incoming cases, conducts manager reviews after investigations, supports enterprise education and training on workplace investigation processes, and serves as a point of contact for escalated Associate Relations concerns. This position is based at Lowe’s headquarters in Mooresville, North Carolina. It leads or oversees workplace investigations of varying complexity and risk, executes Associate Relations strategy with oversight from AR Directors and/or Managers, and partners with HR, legal, business operations, field HR, and business leaders to support positive associate relations and business objectives. The supervisor provides guidance on investigation management and policy interpretation, coaches HR Business Partners, promotes fair and legally consistent corrective actions, and develops individuals and teams.
Requirements
- Bachelor’s degree in Human Resources, Labor Relations, Industrial Relations, Business, or equivalent; equivalent years of experience may substitute for the education requirement where applicable.
- Five years of experience in a multi-state, multi-location environment, or equivalent years of experience without a degree.
- Five years of experience in an HR Generalist, Employee Relations, or related role conducting complaint investigations involving federal, state, and local employment and labor laws for a multi-site organization.
- Direct experience gathering, researching, analyzing, and resolving complex employee relations issues, including conduct, performance, and policy violations.
- Two years of experience managing workplace investigations.
- Experience working in a fast-paced environment, thinking critically and strategically, and being highly detail-oriented.
Nice To Haves
- Master’s degree in Human Resources, Labor Relations, Industrial Relations, Business, or equivalent.
- Five or more years of experience in employee relations.
- Previous experience leading a team that handles investigations of varying complexity.
Responsibilities
- Lead and/or oversee workplace investigations of varying complexity and risk, with support from AR Directors and/or Managers.
- Lead a team that conducts workplace investigations into associate concerns and reviews corrective action reports.
- Execute Associate Relations strategy with oversight from AR Directors and/or Managers, aligning it with company culture, employee engagement, and positive associate relations.
- Guide investigation management and policy interpretation in alignment with applicable local, state, and federal laws and company policies and practices.
- Partner with field HR and business leaders to develop proactive associate relations strategies that support business objectives.
- Build and maintain trusted relationships with human resources, legal, business operations leaders, and other stakeholders across the country.
- Coach and advise HR Business Partners on employee conduct and performance concerns.
- Help ensure corrective and disciplinary actions are applied consistently, fairly, and legally across the enterprise.
- Inspire, motivate, develop, and influence individuals and teams.
- Support and guide AR Advisors on escalated cases.
- Review and assign incoming workplace investigation cases and conduct manager reviews after investigations are completed.
- Communicate case-management feedback, findings, and recommendations clearly to associates and leaders at all levels, verbally and in writing.
- Support education and training on workplace investigation processes across the enterprise.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
