Program Manager, External Relations

Fiserv • Alpharetta, GA

5d • Onsite

About The Position

Fiserv is hiring a Program Manager, External Relations to support execution of its Industry Relations and Consultant Relations programs. The role coordinates briefings, meetings, events, communications, reporting, and internal workflows so the programs operate consistently, efficiently, and with strong follow-through. It partners with relationship leaders and cross-functional teams, including Sales, Relationship Management, Product, Marketing/Communications, Legal/Compliance, Solutions Consulting, Business Development, and executive stakeholders. The role supports external relations leaders and is not the primary owner of senior external relationships.

The Program Manager develops and maintains integrated workplans, calendars, milestones, and program priorities; coordinates virtual and in-person engagements and events; prepares briefs, recaps, and leadership materials; manages request intake and governance workflows; captures engagement insights; builds performance reporting; and maintains CRM records and approved content repositories. The position is full-time, direct-hire, and on-site Monday through Friday, with 10%–15% occasional travel for selected conferences, meetings, and internal planning sessions. Candidates must already have valid, unrestricted U.S. work authorization; sponsorship is not available.

Requirements

• Bachelor’s degree required, or equivalent relevant experience.
• At least 4 years of experience in program coordination, program management, events, marketing operations, sales enablement, communications support, or a related field.
• Demonstrated experience coordinating virtual and in-person meetings and events, including scheduling, materials, logistics, and post-event follow-up.
• Working knowledge of Microsoft Office, Teams, and SharePoint, with the ability to learn and use CRM workflows and reporting tools.
• Strong organization, attention to detail, and follow-through.
• Clear written and verbal communication skills, including the ability to draft concise summaries and coordinate input from multiple stakeholders.
• Ability to prioritize competing requests and manage timelines in a fast-moving environment.
• Professionalism, sound judgment, and discretion when handling sensitive information.
• Stakeholder management and influencing skills, including the ability to align cross-functional partners and drive progress without direct authority.
• Program management skills, including workplan development, dependency management, risk identification, and escalation.
• Ability to synthesize engagement data and feedback into actionable insights and leadership-ready reporting.
• Executive engagement readiness, including the ability to anticipate leadership needs and translate complex inputs into concise, audience-appropriate materials.
• Ability to improve processes and maintain data discipline through standardized workflows, accurate records, and measurable outcomes.
• Must currently possess valid and unrestricted U.S. work authorization. Candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

• Experience supporting Industry Relations, Consultant Relations, analyst relations, association programs, partner programs, or related external engagement functions.
• Background in financial services, fintech, payments, or enterprise technology.
• Experience building reports and dashboards and summarizing themes or insights from engagement activity.
• Familiarity with NDA, approval, and information-sharing governance workflows.
• Experience coordinating budgets, invoices, vendors, or sponsorship deliverables.

Responsibilities

• Develop and maintain integrated workplans, priorities, calendars, milestones, owners, and dependencies across Industry Relations and Consultant Relations programs.
• Coordinate briefings, meetings, webinars, roadshows, and conferences, including agendas, materials, logistics, attendee management, executive and speaker preparation, run-of-show, vendors, sponsorship deliverables, and follow-up.
• Prepare meeting briefs, notes, recaps, status updates, and leadership materials, and confirm decisions, owners, due dates, risks, and completion of follow-up actions.
• Manage intake and routing for external relations requests, partnering with internal subject matter experts to deliver timely, accurate, and approved responses.
• Coordinate NDA, approval, budget, invoice, and information-sharing workflows with Legal, Compliance, Marketing/Communications, Finance, and business stakeholders.
• Capture external feedback, route insights to appropriate stakeholders, and track resulting decisions, recommendations, and actions.
• Build dashboards and recurring leadership updates on engagement activity, participation, feedback, event outcomes, and program performance; recommend improvements based on results.
• Maintain CRM records, distribution lists, contact and firm profiles, engagement trackers, and data standards to support visibility, continuity, and reporting accuracy.
• Maintain a centralized repository of approved materials, templates, procedures, messaging, FAQs, and event assets to improve consistency, reuse, and adherence to engagement best practices.

Benefits

• Eligible associates may receive an annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level