Program Manager, External Relations

Fiserv • Berkeley Heights, NJ

6d • $120,000 - $198,000 • Onsite

About The Position

The Program Manager, External Relations supports execution of Fiserv’s external relations programs across Industry Relations and Consultant Relations. The role manages briefings, meetings, events, communications, reporting, and internal workflows so both functions operate consistently, efficiently, and with strong follow-through. The position partners with relationship leaders and cross-functional teams—including Sales, Relationship Management, Product, Marketing/Communications, Legal/Compliance, Solutions Consulting, Business Development, and executive stakeholders—to keep programs organized, measurable, and on schedule. It supports external relations leaders and is not the primary owner of senior external relationships.

This is a full-time, direct-hire position performed on-site Monday through Friday. Occasional travel of 10%–15% is expected for selected conferences, meetings, and internal planning sessions. The listed salary range is $120,000–$198,000 for employees in New Jersey and New York; ranges may differ in other states. Incentive-eligible associates may receive an annual incentive opportunity, potentially comprising cash bonus and equity awards at the company’s discretion. Candidates must already have valid and unrestricted U.S. work authorization; sponsorship is not available.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• At least 4 years of experience in program coordination, program management, events, marketing operations, sales enablement, communications support, or a related field.
• Demonstrated experience coordinating virtual and in-person meetings and events, including scheduling, materials, logistics, and post-event follow-up.
• Working knowledge of Microsoft Office, Teams, and SharePoint, and ability to learn and use CRM workflows and reporting tools.
• Strong organization, attention to detail, and follow-through.
• Clear written and verbal communication skills, including drafting concise summaries and coordinating input from multiple stakeholders.
• Ability to prioritize competing requests and manage timelines in a fast-moving environment.
• Professionalism, sound judgment, and discretion when handling sensitive information.
• Stakeholder management and influencing skills, including aligning cross-functional partners and driving progress without direct authority.
• Program management skills, including workplan development, dependency management, risk identification, and escalation.
• Ability to synthesize engagement data and feedback into actionable insights and leadership-ready reporting.
• Executive engagement readiness, including anticipating leadership needs and translating complex inputs into concise, audience-appropriate materials.
• Ability to improve processes and maintain data discipline through standardized workflows, accurate records, and measurable outcomes.
• Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

• Experience supporting Industry Relations, Consultant Relations, analyst relations, association programs, partner programs, or related external engagement functions.
• Background in financial services, fintech, payments, or enterprise technology.
• Experience building reports and dashboards and summarizing themes or insights from engagement activity.
• Familiarity with NDA, approval, and information-sharing governance workflows.
• Experience coordinating budgets, invoices, vendors, or sponsorship deliverables.

Responsibilities

• Develop and maintain integrated workplans, priorities, calendars, milestones, owners, and dependencies for Industry Relations and Consultant Relations programs.
• Coordinate briefings, meetings, webinars, roadshows, and conferences, including agendas, materials, logistics, attendees, executive and speaker preparation, run-of-show, vendors, sponsorship deliverables, and follow-up.
• Prepare meeting briefs, notes, recaps, status updates, and leadership materials; confirm decisions, owners, due dates, risks, and completion of follow-up actions.
• Manage intake and routing of external relations requests, working with internal subject matter experts to provide timely, accurate, approved responses.
• Coordinate NDA, approval, budget, invoice, and information-sharing workflows with Legal, Compliance, Marketing/Communications, Finance, and business stakeholders.
• Capture external feedback, route insights to stakeholders, and track resulting decisions, recommendations, and actions.
• Build dashboards and recurring leadership updates on engagement activity, participation, feedback, event outcomes, and program performance; recommend improvements based on results.
• Maintain CRM records, distribution lists, contact and firm profiles, engagement trackers, and data standards for visibility, continuity, and reporting accuracy.
• Maintain a centralized repository of approved materials, templates, procedures, messaging, FAQs, and event assets to support consistency, reuse, and adherence to engagement best practices.

Benefits

• Annual incentive opportunity for incentive-eligible associates, potentially delivered as a mix of cash bonus and equity awards at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level