Program Specialist Jobs

About The Position

Requirements

• U.S. citizenship.
• Meet applicable federal time-in-grade requirements: for GS-09, 52 weeks at GS-07, if applicable.
• One year of specialized experience equivalent to at least GS-07, including experience relevant to clinical operations and workload management in healthcare delivery systems; human resources procedures; basic budget and accounting principles; operational program analysis and priority/milestone setting; analytical tools and techniques for gathering, analyzing, and reporting or presenting information; and oral and written communication for recommendations and solutions to complex issues.
• Alternatively, a related master's or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited institution.
• Alternatively, a qualifying combination of graduate education beyond the first year or 18 semester hours and specialized experience equivalent to GS-07.
• Complete the required application, questionnaire, and online assessment.
• Meet Selective Service registration requirements if applicable.
• Complete background/security investigation and online onboarding requirements; provide acceptable identification.
• Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel employee.
• Serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Supervise employees performing scheduling, analytical, and administrative assignments in support of the transplant program.
• Coordinate workflow, staffing levels, orientation and training of new staff, cross-training, priority setting, and problem solving.
• Provide staff guidance on motivation, morale, and continuing education.
• Build consensus among team members and act as a negotiator and coach in coordinating team initiatives.
• Supervise patient scheduling for tests and procedures from initial evaluation through listing and transplantation, including lifelong follow-up.
• Recommend ways to improve patient flow and administrative efficiency; independently resolve program-level patient-care issues and report results to medical staff and/or the Supervisor.
• Estimate expected task-completion milestones and communicate team performance against goals, customer assessments, and progress to the Supervisor.
• Provide written instructions, reference materials, and background materials to the team.
• Report individual employee performance, progress, training needs, and performance problems to the Supervisor.
• Resolve informal employee complaints and refer major issues or problems to the Supervisor as needed.
• Provide advisory and technical assistance on transplant policies and procedures to patients, physicians, and administrators at referring facilities, in accordance with VACO directives and PVAMC policies.
• Provide administrative knowledge and resources to transplant patients and families, and formally orient new patients to the schedule, facilities, and program expectations.

Benefits

• Federal employee benefits package for eligible employees; specific benefits depend on position type and should be confirmed with the hiring agency.