Aviation Program Specialist
About The Position
Garmin is seeking a full-time Aviation Program Specialist at its Scottsdale or Chandler, Arizona locations. The role provides technical customer service and support related to transport category aircraft performance and weight-and-balance activities, including customer aircraft configurations, performance questions, change requests, and aircraft weight-and-balance changes. The specialist supports Garmin aircraft performance and load-planning products, customer requests, product testing and deployment, and program and project management activities. The role may involve technical writing, creating customer training materials, coordinating customer meetings and internal resources, and preparing program status information. On-call and after-hours coverage may be required, and travel for customer support and training is possible.
Requirements
- Bachelor’s degree in Aerospace, Business, or a related field, or an equivalent combination of education and experience.
- Strong academic record; a cumulative GPA of at least 3.0 is the general rule, with demonstrated ability to apply learned knowledge.
- Operational knowledge of Federal Aviation Regulations governing aircraft operations.
- Capability to perform basic troubleshooting and debugging.
- Strong and effective verbal, written, and interpersonal communication skills.
- Team-oriented, positive attitude, and ability to work well with others.
Nice To Haves
- Experience with 14 CFR Part 121 or Part 135 operations.
- Private Pilot’s License.
- Previous work experience in airline or charter operations, air traffic control, flight dispatching, flight operations, or aviation program/project management.
Responsibilities
- Escalate customer needs and direct inquiries to the appropriate departments.
- Serve as a first-level customer contact for basic questions, inquiries, and requests about Garmin aircraft performance products.
- Resolve, track, and route customer issues and requests.
- Assist with technical support for Garmin aircraft performance and/or load-planning products.
- Support testing and deployment of Garmin products and solutions.
- May contribute to technical writing and publication of aircraft performance data materials.
- May contribute to developing customer training materials.
- Support project management functions and learn and apply program management skills to help align communications, scope, effort, milestones, schedules, risk management, and strategy with Garmin initiatives, its business model, and customer relationships.
- Investigate and determine root causes of operational events and failures with guidance.
- Identify aircraft performance and/or load-planning issues and support development of corrective actions with guidance.
- May help coordinate internal resources to support customer needs and deliverables.
- Coordinate recurring customer meetings and organize and maintain related documentation.
- Assist in creating status information for internal stakeholders about program progress and issues.
- Support analysis of program requirements and work with internal stakeholders to establish effort estimates.
- Clearly communicate work status and provide visibility to a supervisor or mentor.
- Work collaboratively and professionally with Garmin associates to achieve goals, and apply Garmin’s Mission, Vision, Values, and Quality Policy.
- Perform on-call duty; after-hours on-call coverage may be required.
- Support special projects as assigned, with guidance.
- Travel for customer support and training as needed.
Benefits
- Eligible for Garmin’s benefit program; details are available through Garmin Benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
