Program Analyst II (SC Victim Resources Specialist)

City of Oakland•Oakland, CA

About The Position

The City of Oakland is recruiting a Program Analyst II with a selective certification as a Victim Resources Specialist in the Oakland Police Department (OPD). The role serves as OPD’s mandated Victim of Crime Liaison Officer under California Government Code 13962. It organizes, facilitates, and implements victim support initiatives and provides trauma-informed information, referrals, and advocacy to victims of crime and survivors, particularly people affected by violent crime in Oakland. The position requires working knowledge of community services and support providers that complement OPD’s work. The successful candidate will be compassionate, empathetic, resourceful, trauma-informed, culturally aware, discreet, and trustworthy. The role involves supporting people after traumatic experiences, explaining victim rights and options, connecting people with services, making referrals and following up, and participating in community outreach and education. The job may involve limited resources, unmet needs, and emotionally intense or urgent situations that call for calm judgment. This is a public-contact position. Some positions may require Spanish, Cantonese, or Mandarin proficiency; candidates referred for a position requiring bilingual skills must pass a language proficiency test. The position is covered by the City of Oakland Civil Service recruitment process. The assessment for this recruitment is a written exercise weighted 100%.

Requirements

Bachelor’s degree in social work, psychology, counseling, criminal justice, human services, or a related field, or an equivalent combination of education and experience.
Three years of relevant program administration experience that includes providing advocacy, support, and direct service referrals to families and individuals exposed to crime, trauma, or other traumatic situations or circumstances.
Working knowledge of community services and community support providers.
Ability to interact with people from diverse socioeconomic levels and cultural backgrounds.
Excellent listening and communication skills to address the needs of victims and survivors.
Ability to handle sensitive personal information responsibly and maintain confidentiality.
Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin; candidates for a position requiring bilingual skills must pass a language proficiency test.
Successful completion of the recruitment’s written exercise, weighted 100%.

Nice To Haves

Knowledge of local community resources.
Experience working with diverse populations.
Certification in crisis intervention, victim advocacy, or trauma care.
Bilingual ability, especially in Spanish, Cantonese, or Mandarin, is encouraged.

Responsibilities

Provide emotional support to victims after traumatic or stressful experiences.
Explain victims’ rights and help victims understand available options.
Connect victims with resources, including counseling, shelters, medical services, legal assistance, financial assistance, and transportation.
Complete referrals to community agencies and follow up to confirm victims receive needed help.
Follow up with victims to check on their well-being and determine whether additional assistance is needed.
Participate in community outreach and education to increase awareness of victim services.
Organize, facilitate, and implement victim support initiatives.
Provide direct information, referral, and advocacy services for victims of crime and survivors in a trauma-informed manner.
Serve as OPD’s mandated Victim of Crime Liaison Officer under California Government Code 13962.

Benefits

15 paid holidays.
At least two weeks of vacation per year, with the ability to accrue more based on public-sector years of service.
CalPERS retirement with a pension formula of 2.5% at 55 for Classic CalPERS members and 2% at 62 for new CalPERS members.
City-paid employee and eligible dependent health coverage at the Kaiser rate; other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans.
City-paid full Delta Dental premium for employees and eligible dependents.
City-paid full VSP vision premium for employees and eligible dependents.
12 days of sick leave accrued per year.
457(b) pre-tax deferred compensation plan and an after-tax Roth 401(k) plan.
Flexible Spending Account.
Wellness Program.
Employee Assistance Program.
Life Insurance.
Tuition Reimbursement.
Employee Training.