Victim Services Specialist

MADD Careers Center • Boise, ID

7d • Remote

About The Position

The Victim Services Specialist maintains a caseload of victims of alcohol- and drugged-driving crashes who need short-term crisis intervention, emotional and grief support, and referrals for continued long-term needs. The specialist provides court accompaniment and guidance navigating legal, financial, and medical systems, and collaborates with other Victim Services employees to consult with and support victims. This is a remote position; the selected candidate must reside in Boise, Idaho, or the surrounding area. The salary is $50,000.

Requirements

• Bachelor’s degree in a human services field, such as social work, psychology, sociology, or criminal justice, and at least one year of experience in victim advocacy, specifically case management, or grief support work with bereaved individuals; equivalent experience in victim advocacy and/or grief support may be considered.
• Reliable transportation for court attendance and a flexible schedule.
• Strong organizational skills, attention to detail, and ability to prioritize, manage multiple projects, and work in a high-volume environment.
• Excellent oral and written communication skills, including the ability to communicate clearly, logically, and concisely using appropriate English grammar.
• Ability to work independently and collaboratively, resolve issues, and maintain composure and professionalism amid changing or multiple priorities.
• Ability to meet deadlines, follow instructions, and accept direction on assignments.
• Strong work ethic and ability to maintain a high activity level.
• Exceptional internal and external customer service orientation.
• Demonstrated computer skills, including Microsoft Excel, Word, and Outlook, and familiarity with entering data into online systems.
• Basic record-keeping and math skills.
• Ability to maintain social, ethical, and organizational standards at work and in the community.
• Ability to maintain workplace confidentiality and take ownership and accountability for one’s actions and job responsibilities.
• Demonstrated commitment, passion, and compassion for MADD’s mission.
• Must reside in Boise, Idaho, or the surrounding area.

Nice To Haves

• Previous victim services or advocacy work with victims of impaired-driving crashes is preferred.

Responsibilities

• Assess victims’ and survivors’ individual needs and provide emotional support, information, referrals, and appropriate interventions.
• Maintain ongoing assessments of victims’ coping and need for further referrals.
• Develop and implement tailored case-management action plans, which may include grief support, crisis intervention, referrals for long-term counseling and basic needs, and support-group facilitation.
• Accompany victims and survivors to justice proceedings as appropriate.
• Advocate for victims’ and survivors’ rights and educate others about criminal and civil justice systems.
• Conduct community needs assessments and analyze findings to develop and implement appropriate victim services, programs, and events.
• Develop outreach strategies to reach victims and survivors who may not know about MADD Victim Services.
• Establish and use networks of key contacts in legal, medical, and social service systems to facilitate assistance.
• Collect and maintain community resource information for victims and Victim Services employees.
• Recruit, screen, train, deploy, and recognize volunteers supporting Victim Services initiatives.
• Maintain accurate case records, statistics, and grant reports in accordance with MADD and grant standards and guidelines.
• May write grants and report to grantors and MADD.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 403(b) retirement plan with employer matching
• Four weeks of accrued vacation
• 12 paid holidays per calendar year
• Up to three floating holidays per calendar year
• Paid sick time
• Modified tuition reimbursement
• Maternity and paternity leave
• Employer-covered basic life, AD&D, short-term disability, and long-term disability insurance
• Flexible spending account (FSA)
• Health reimbursement arrangement (HRA)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time