Victim Services Support Specialist
About The Position
KACE is seeking a Victim Services Support Specialist to support the U.S. Postal Inspection Service (USPIS), which protects postal customers and safeguards the nation’s mail system through prevention, mail screening, and investigative programs. The role provides oversight, training, and workload management for Victim Services Specialists and assists with their work as time permits. The position is based in Washington, DC, supports the Mail Fraud Division, and requires an MBI Moderate Risk Investigation clearance. Due to the nature of law enforcement operations, occasional support outside core working hours and intermittent weekend support may be required, depending on the mission. KACE delivers technology-enabled mission services in public health, public safety, and national security. The company describes its culture as purpose-driven, inclusive, supportive, and focused on professional growth, collaboration, and innovation.
Requirements
- Bachelor’s degree from an accredited college or university and at least five years of work experience, preferably in law enforcement, victim services, or social services; significant demonstrated experience may be considered instead of the education requirement.
- Ability to manage, track, and report team performance.
- Ability to assign tasks, monitor performance, and balance team workload.
- Ability to communicate orally and in writing with a variety of people.
- Ability to work with minimal direct supervision.
- Proficiency with Microsoft Excel, Access, Word, Teams, and SharePoint.
- Must be a U.S. citizen or Legal Permanent Resident.
- Must receive a favorable credit check for cleared positions and successfully pass a background investigation, including drug screening.
- Must have resided in the United States for the past five years without residing outside the United States for six or more consecutive months during that period.
- Must meet the MBI Moderate Risk Investigation security clearance requirement.
Nice To Haves
- Knowledge of community resources and agencies that serve victims of crime.
- Experience providing victim services in support of civil and/or criminal investigations.
Responsibilities
- Oversee and direct Victim Services Specialists.
- Manage and distribute workload across the team of Victim Services Specialists.
- Track and report work activities and team performance.
- Conduct and provide analytical reports as requested.
- Ensure assigned work is accurate and completed on time.
- Conduct training and onboarding for current and new Victim Services Specialists.
- Provide educational resources, such as white papers and training opportunities, about current fraud and scam trends so specialists can educate consumers.
- Serve as a liaison for local, state, and federal agencies, non-governmental organizations, and Inspection Service personnel.
- Review case management and other databases to ensure required entries are timely and contain proper documentation.
- Assist Victim Services Specialists as time permits.
- Assist with other tasks assigned by the Criminal Investigations Group.
- Establish and maintain effective working relationships with professionals, agencies, victims, attorneys, law enforcement agents, and representatives of non-governmental service agencies.
- Communicate with potential elderly victims by telephone.
- Conduct research using the internet and commercial and public databases.
- Support preparation of final work products.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
