Program Specialist Jobs

About The Position

Requirements

• 8+ years of professional experience in GSOCs, security operations, emergency or crisis management, business continuity, incident command, or a closely related discipline
• Hold a bachelor's degree or higher in a relevant field
• Have authored security, safety, or emergency response policy that was formally approved and adopted by an organization
• Have served as Incident Commander, or in an equivalent command role, during live incidents
• Have working knowledge of ISO 22320:2018 (or an equivalent incident command system such as ICS/NIMS) and of severity or tiering frameworks, and can speak to adapting one to a specific organization
• Write clearly and concisely for non-specialist audiences, and can tailor the same underlying content for an operator, a business partner, and an executive
• Can manage a document-heavy program on a deadline while remaining available for live incident response
• Have a strong drive for continuous process improvement and thrive in highly collaborative environments
• Are comfortable with a flexible schedule, including 24/7 on-call rotation and after-hours response

Nice To Haves

• Experience standing up a security operations center or an incident response program from an undocumented state
• Familiarity with mass notification, critical communications and incident management platforms
• Experience with travel risk management and duty-of-care programs covering travelers and employees affected by natural disasters
• Professional certifications such as CEM, CBCP, PSP, or FEMA ICS credentials
• Specialized knowledge of risks unique to the AI sector

Responsibilities

• Author the GSOC plan and policy, including the documented set of GSOC functions, the incident severity matrix, communication templates, and service level agreements for response timing
• Design global incident- and event-specific response protocols, and produce the corresponding GSOC operator playbooks and business-facing playbooks
• Define and obtain approval for the tooling and channels used for incident response and management, and for the distinct path used for information-only employee advisories
• Partner with Legal, Communications, HR, and Employee Relations to align on notification thresholds and obligations before an incident occurs, not during one
• Design and formalize a simple, scalable on-call rotation and call tree for GSOC incident response personnel, so Incident Commander coverage does not depend on any single person's availability
• Drive policy socialization and secure approval from senior leadership
• Build and deliver the training and rollout that puts the policy into practice
• Assist in responding to incidents
• Coordinate the handoff to the appropriate Incident Commander as an incident escalates
• Act as the standing liaison between GSOC and Crisis Management, and partner with Crisis Management on GSOC service design
• Run after-action reviews and tabletop exercises, and fold what they surface back into the policy
• Measure whether the standard is being met, and report on it

Benefits

• competitive compensation
• optional equity donation matching
• generous vacation
• parental leave
• flexible working hours
• lovely office space