Program Support Specialist

Ibero-American Action League, Inc.•City of Rochester, NY

About The Position

The Program Support Specialist assists in the daily operations of Centro de Oro, supporting program activities, participant engagement, volunteer coordination, and administrative tasks. The role helps ensure an inclusive, welcoming environment for older adults and maintain program efficiency. The specialist assists with planning and delivering activities, events, and workshops; engages with participants and handles inquiries; maintains records and program documentation; supports volunteer recruitment, training, and coordination; and contributes to reporting, community partnerships, and outreach. The position also helps ensure a culturally inclusive and safe environment for participants. Other duties may be assigned by the supervisor.

Requirements

  • Strong communication and interpersonal skills.
  • High cultural competency and ability to engage diverse populations.
  • Strong organizational and multitasking abilities.
  • Ability to work both independently and collaboratively.
  • Proficiency in English and Spanish.
  • Proficiency in Microsoft Office.
  • Experience in program support, social services, or community outreach, preferably with older adults.
  • Ability to perform physical tasks related to event setup.
  • Comfort working in a dynamic environment with shifting priorities.
  • Discretion in handling confidential information.

Nice To Haves

  • A high school diploma or equivalent is preferred but not required.
  • Familiarity with data tracking tools is a plus.
  • Experience in program support, social services, or community outreach, preferably with older adults.

Responsibilities

  • Assist in planning and executing program activities, events, and workshops.
  • Engage with participants, handle inquiries, and maintain records.
  • Support volunteer recruitment, training, and coordination.
  • Maintain program documentation and assist with reporting.
  • Develop community partnerships and assist with outreach efforts.
  • Help ensure a culturally inclusive and safe environment for participants.
  • Perform other duties as assigned by the supervisor.
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