Program Support Specialist

PCI GS • Atlanta, GA

6d • $85,000 - $100,000

About The Position

PCI Government Services is seeking a highly organized and detail-oriented Program Support Specialist to provide administrative and operational support to leadership and professional staff supporting the Centers for Disease Control and Prevention (CDC). The role coordinates business operations, manages administrative processes, supports travel and conference activities, maintains organizational records, and facilitates communication across internal and external stakeholders. The successful candidate will manage multiple priorities in a fast-paced environment. CDC experience and familiarity with federal administrative systems are strongly preferred.

The specialist supports administrative correspondence, calendars and meetings, travel and conferences, personnel processes, operational requests, and program and stakeholder activities. The position also provides backup support for other program offices and assists with special projects as assigned.

Requirements

• Bachelor's degree and 1–2 years of relevant professional experience, or a high school diploma and 6–8 years of relevant professional experience.
• Experience supporting the Centers for Disease Control and Prevention (CDC).
• Working knowledge of federal administrative and operational processes.
• Experience using federal systems such as TASNet, Conference Approval Management System (CAMS), Credit Card Purchasing System (CCPS), Vendor Supplied Training System (VSTS), Concur Travel System, and SNAP and Navigator systems.
• Experience supporting federal government programs, agencies, or contracts.
• Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Strong organizational, planning, and time management skills with exceptional attention to detail.
• Ability to manage multiple priorities and adapt to changing business requirements.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently and collaborate effectively within cross-functional teams.
• Strong analytical and problem-solving capabilities with a customer-service-oriented approach.

Responsibilities

• Prepare, review, and distribute written and electronic correspondence.
• Respond to routine inquiries and direct non-routine requests to appropriate personnel.
• Develop and maintain electronic filing systems and shared drive structures for document accessibility and records management.
• Prepare reports, briefing materials, presentations, memoranda, and other administrative documentation.
• Maintain tracking systems, reports, and spreadsheets supporting program operations and decision-making.
• Manage leadership and staff calendars, schedule appointments, and resolve conflicts.
• Coordinate logistics for virtual and in-person meetings, conferences, teleconferences, and stakeholder engagements.
• Prepare meeting agendas, coordinate participants, reserve meeting space, and provide meeting support services.
• Coordinate room scheduling and meeting logistics using applicable facility management systems.
• Prepare and coordinate travel authorization requests and travel vouchers in accordance with CDC, HHS, and federal travel policies.
• Submit, monitor, and track conference approval requests through CAMS.
• Provide pre-travel and post-travel support to staff and leadership.
• Coordinate conference registrations, training requests, and other travel-related administrative activities.
• Coordinate personnel action processing and administrative documentation.
• Support employee onboarding and offboarding through applicable CDC systems and processes.
• Process time and attendance records for assigned personnel in accordance with established procedures.
• Submit and track internal requests for supplies, printing, maintenance, training, software licenses, and other operational support.
• Process security and access requests in accordance with federal guidelines and agency procedures.
• Develop and maintain tracking tools for action items, travel activities, program milestones, and operational requirements.
• Maintain accurate records of upcoming meetings, publications, events, and communication activities.
• Collaborate with internal and external stakeholders to support organizational priorities and operational requirements.
• Provide backup support for other program offices and assist with special projects as assigned.
• Perform other duties as assigned.

Benefits

• Professional growth opportunities
• Opportunity to contribute to meaningful public health work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level