Program Support Specialist

Western New Mexico University • Mission, NM

9d

About The Position

The Program Support Specialist supports the operations of the BSW and MSW programs by coordinating course scheduling and instructor assignments, supporting adjunct faculty, managing student processes, and assisting with accreditation and continuing education activities. The role maintains program resources and communications, coordinates with university departments and external partners, and provides administrative support to program directors and departmental operations.

Responsibilities

• Coordinate course scheduling and instructor assignments for BSW and MSW programs to support efficient operations and faculty coverage.
• Oversee adjunct faculty onboarding, training, and performance tracking, including grading timelines and feedback quality.
• Prepare Canvas course shells and maintain the Adjunct Canvas Course for ongoing faculty support.
• Support student processes by tracking student progress and probationary students, managing appeals, and coordinating licensure application forms.
• Collaborate with the Assessment Coordinator on accreditation tasks, including data analysis and program outcome tracking.
• Maintain and update program materials, including the School of Social Work Knowledge Base, Handbook, and website content.
• Manage logistics for CEU offerings, including attendance tracking, certificate distribution, and registration coordination.
• Respond to inquiries from students, faculty, and external stakeholders.
• Liaise between the School of Social Work, university departments, and external partners to support seamless operations.
• Provide administrative support to program directors and departmental operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed