Program Support Specialist
About The Position
The Program Support Specialist facilitates effective patient care through administrative support, support for medical providers and counselors, and direct patient support duties. The position is a critical part of the multidisciplinary treatment team. The role provides administrative coverage for mental health programs, supports patients attending appointments, and manages incoming calls. It also processes and triages mental health intakes and referrals, coordinates intake scheduling and high-risk patient care with program leadership and clinical staff, conducts telephone outreach and brief interventions to encourage treatment engagement, and contacts patients’ family members or treatment providers when appropriate.
Requirements
- Associate degree or a minimum of 2 years of experience in behavioral health programs or services providing direct care or patient-facing administrative support.
- Experience working with diverse patient populations.
- Working knowledge of electronic medical records software; Medent is specified.
- Knowledge of medical terminology.
- Experience completing prior authorizations.
- Awareness of and sensitivity to issues and health disparities faced by underserved populations.
Nice To Haves
- Bilingual.
- Desire to further professional development.
Responsibilities
- Provide supplemental administrative coverage for mental health programs.
- Assist patients presenting for appointments and manage incoming telephone calls.
- Receive, process, and triage patient intakes and mental health treatment referrals from within Evergreen Health and from outside sources.
- Work with the program director and clinical staff to manage high-risk patients in accordance with program standards and requirements.
- Accurately schedule intake appointments.
- Conduct telephone outreach and other brief interventions to support patient motivation for treatment and attendance at scheduled appointments.
- Contact patients’ family members and/or treatment providers by telephone for collateral outreach.
Benefits
- Multiple comprehensive medical health insurance plans to choose from.
- Dental and vision coverage at no cost to the employee.
- Paid Time Off package equaling up to 4 weeks in the first year.
- 403(b) with a generous company match.
- Paid parking or monthly metro pass.
- Professional development opportunities.
- Paid lunch breaks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
