Equity, Systems and Process Improvement Community Program Specialist II - IHSS (Open)

County of San Mateo•San Mateo, CA

3d•Hybrid

About The Position

San Mateo County Health is hiring an Equity, Systems and Process Improvement Community Program Specialist II for the In-Home Supportive Services Public Authority (IHSS PA) within Aging and Disability Services. The role supports the improvement and modernization of IHSS PA operations by developing and maintaining automated systems, dashboards, and digital tools that improve program operations, service accessibility, and staff productivity. It also supports caregiver recruitment and onboarding, referral coordination, and the development of policies, procedures, and training materials, with racial equity, diversity, and inclusion incorporated into the work. The position is not a County classified position, although it reports within Aging and Disability Services. The eligible list may be used to fill future extra-help, term, unclassified, and regular classified vacancies. It is full-time, Monday through Friday. A hybrid schedule may be available, with approximately four on-site workdays per week anticipated based on operational needs and County requirements. The position is currently located in San Mateo and is planned to relocate to South San Francisco in March 2027. Travel throughout San Mateo County and periodic travel within California are required. The IHSS Public Authority administers care provider components of San Mateo County’s IHSS program. It serves as employer of record for approximately 10,000 care providers; recruits, screens, and refers providers; conducts background checks; offers training; supports successful recipient-provider relationships; administers payroll, personnel services, health benefits, and COBRA; and maintains employment records and related services. The Public Authority is advised by the Public Authority Advisory Committee, whose members are appointed by the Board of Supervisors and are primarily current or former IHSS recipients and/or care providers. Applicants may qualify through any combination of education and experience that provides the required knowledge, skills, and abilities. A typical qualification is four years of experience in an organization providing social services, including responsibility for community service program development such as planning, evaluating, monitoring, or coordinating projects. Selection includes application screening and a panel interview, which may include a performance exam; other appraisal methods may be used depending on applicant volume.

Requirements

Four years of experience in an organization providing social services, including responsibility for community service program development such as planning, evaluating, monitoring, or coordinating projects; equivalent combinations of education and experience may qualify.
Knowledge of the principles, practices, and administrative requirements of the assigned program.
Knowledge of contemporary social, political, and economic trends and problems related to community services.
Knowledge of social planning and program development related to community services.
Knowledge of specialized technical subjects related to the assigned program area.
Knowledge of monitoring and evaluating systems for community services programs and current social and community needs.
Knowledge of community development, services planning, community organization, and methods for collecting and evaluating statistical data.
Knowledge of applicable federal, state, and local laws, rules, regulations, County and program policies and guidelines.
Knowledge of computer applications related to the work and office administrative practices, records management, and standard office equipment.
Ability to make independent judgments and work independently.
Ability to prepare concise reports and recommendations and communicate effectively in writing and orally.
Ability to coordinate multiple facets of a program function and interpret rules, regulations, and guidelines at all government levels.
Ability to compile, analyze, and interpret data using statistical and research techniques.
Ability to establish and maintain cooperative working relationships with other departments and diverse community groups.
Ability to plan, organize, promote, and coordinate diverse community program activities.

Nice To Haves

Experience working with case management databases such as CMIPS II and Microsoft applications including Power Apps, Power Automate, Power BI, and Excel.
Experience with process improvement best practices and LEAP process improvement principles and methodologies.
Experience training community members or staff on program updates and new operational requirements requiring changes to work practices.
A strong understanding of social and racial equity principles, including the County of San Mateo’s Equity Framework.
Strong analytical and problem-solving skills suited to large government or nonprofit social service programs.

Responsibilities

Assist in developing and maintaining systems, automated tools, and improvement charters to improve IHSS PA operations using AAS’ Racial Equity Action Plan and LEAP process improvement standards.
Implement quality assurance standards for dashboards and reporting systems used in IHSS PA work processes, and monitor staff workload and productivity.
Assist in developing and maintaining a self-service portal for referral submissions by external entities.
Assist in developing and maintaining an online job board to help match IHSS recipients with care providers, applying equity, diversity, and inclusion standards.
Help migrate paper-based onboarding processes to digital processes to improve access to care providers for IHSS recipients.
Assist with recruiting and onboarding care providers to help address the provider shortage, using a racial equity lens.
Work with IHSS PA Supervisors to devise, triage, and assign referrals to Payroll Specialists and Registry Social Workers.
Work with IHSS Community Program Analysts on automation projects that improve access to Payroll and Registry services for IHSS recipients.
Update existing and create new IHSS PA policies and procedures to reflect current and new program practices.
Update training materials and train IHSS PA staff, incorporating a social and equity lens.