Process Improvement Specialist

Fisher Industries•Tempe, AZ

About The Position

Fisher Industries is seeking a Process Improvement Specialist to join its Business Transformation team. The position supports operational excellence initiatives across construction, manufacturing, and materials operations by analyzing business processes, identifying opportunities for improvement, and assisting with technology solutions that increase efficiency, standardization, and data accuracy. The specialist works with field and office personnel on process optimization, change management, user training, and technology adoption. The role collaborates with teams across Human Resources, Safety, Payroll, Accounting, Finance, Operations, Information Technology, and Business Transformation, and periodically travels to project sites and operating locations. Fisher Industries is a vertically integrated, family-owned company providing heavy civil construction and aggregate products across the United States.

Requirements

Bachelor's degree in Business Administration, Finance, Construction Management, Operations Management, Industrial Engineering, or a related field, or an equivalent combination of education and experience.
Experience analyzing business processes and identifying opportunities for operational improvement.
Strong analytical, problem-solving, and organizational skills.
Excellent verbal and written communication skills.
Ability to communicate and collaborate effectively with employees at all levels of the organization.
Experience facilitating meetings, managing projects, gathering business requirements, and documenting workflows.
Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to travel as needed.

Nice To Haves

Experience in heavy civil construction, construction materials, manufacturing, logistics, or related industries.
Experience with process improvement, business transformation, continuous improvement, or change management initiatives.
Experience working in or supporting Human Resources, Safety, Accounting, or Finance functions, including related processes, systems, and compliance requirements.
Familiarity with construction estimating software, job costing systems, project management platforms, or field operations software.
Working knowledge of ERP, HRIS, and accounting business applications and processes.
Experience using AI, Copilot, and intelligent agents to automate routine work, streamline business processes, improve access to information, and enhance employee productivity.
Experience developing training materials and delivering end-user training.
Experience with process mapping, workflow design, business architecture, organizational visualization, collaborative whiteboarding, project planning and road mapping, or cloud architecture diagramming.

Responsibilities

Analyze and document business processes across HR, Safety, Payroll, Accounting, Finance, and administrative functions, including onboarding, employee records, timekeeping, payroll processing, accounts payable and receivable, month-end close, training and certification tracking, incident reporting, and compliance documentation.
Identify process inefficiencies, bottlenecks, and opportunities for operational improvement, particularly in HR, Safety, Payroll, and Accounting workflows.
Develop and recommend standardized workflows that improve efficiency, consistency, internal controls, regulatory compliance, and data quality.
Facilitate stakeholder meetings, process reviews, and workshops to gather requirements and build consensus around proposed improvements.
Support the implementation, adoption, and optimization of business systems and developed tools for HR, Safety, Payroll, and Accounting platforms.
Collaborate with HR, Safety, Payroll, Accounting, Finance, Operations, Information Technology, and Business Transformation teams on process and technology initiatives.
Create and maintain process maps, standard operating procedures, work instructions, and other repeatable process documentation.
Develop and deliver end-user training programs, reference materials, and system adoption resources for field and office personnel.
Monitor adoption metrics, collect user feedback, and identify opportunities to improve user engagement and system utilization.
Assist with data governance initiatives to improve reporting accuracy for HR, Safety, Payroll, and financial metrics.
Support continuous improvement projects focused on safety culture, employee experience, operational scalability, efficiency, and digital transformation.
Serve as a resource for business process best practices and supported technology platforms.
Travel periodically to project sites and operating locations to support process assessments and safety, accounting, and HR process implementation activities.
Perform other duties as assigned.