ADMINISTRATION - PROCESS IMPROVEMENT SPECIALIST

IDAHO FALLS COMMUNITY HOSPITAL LLC • Idaho Falls, ID

1d • Onsite

About The Position

Idaho Falls Community Hospital is seeking a Process Improvement Specialist to support organizational initiatives focused on measurable operational performance, process improvement, efficiency, and continuous improvement. Working under the direction of the designated operational improvement lead, the specialist evaluates frontline workflows, identifies barriers and inefficiencies, and carries out improvement activities aligned with established priorities, project goals, and key performance indicators.

The role uses Lean Six Sigma principles, operational data, performance measures, and direct observation to participate in process mapping, root cause analysis, workflow redesign, pilot testing, implementation, and sustainment. It also supports technology-enabled process improvement using tools such as Power Automate, Power Apps, SharePoint, Microsoft Lists, Cerner, and other approved systems. The specialist maintains a connection to frontline operations and clinical practice; clinical knowledge and, when appropriate, direct patient care may support workflow evaluation, identification of system issues, validation of proposed improvements, or other organizational needs.

Requirements

• Graduate of an accredited nursing program.
• Current RN license in good standing.
• At least 3 years of nursing experience, preferably in acute care.
• Experience with process improvement, workflow redesign, or quality initiatives.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Lean Six Sigma or process improvement training.

Responsibilities

• Perform assigned process improvement work under the direction of the designated operational improvement lead and in alignment with established project priorities, scope, timelines, objectives, and performance measures.
• Conduct gemba walks, workflow observations, staff interviews, and process assessments within assigned departments or operational areas.
• Identify process variation, delays, duplication, rework, communication gaps, inefficient handoffs, unnecessary manual work, and other opportunities for improvement.
• Identify and communicate improvement opportunities, helping align potential initiatives with established priorities, project goals, organizational needs, and relevant key performance indicators.
• Develop current-state and future-state process maps to support process evaluation and redesign.
• Participate in Lean Six Sigma and other structured improvement activities, including root cause analysis, solution development, pilot testing, implementation, and sustainment.
• Use operational reports, dashboards, Cerner data, key performance indicators, and other available information to support assigned process investigations and validate frontline observations.
• Assist with monitoring project-related performance measures and evaluating whether implemented changes contribute to intended operational outcomes.
• Partner with analytical resources when advanced data analysis, statistical analysis, SQL development, enterprise reporting, or development of complex performance measures is required.
• Engage frontline staff and department personnel within the scope of assigned projects to understand workflow challenges, gather feedback, and evaluate potential solutions.
• Support interdepartmental improvement activities as directed through established improvement initiatives.
• Identify opportunities to simplify, standardize, or automate workflows using Power Automate, Power Apps, SharePoint, Microsoft Lists, and other approved technologies.
• Develop or assist with workflow automation and digital process solutions as part of established improvement initiatives.
• Assist with developing standard work, process documentation, workflow diagrams, implementation plans, training materials, and other resources needed to support process changes.
• Monitor implementation activities, gather frontline feedback, and help determine whether process changes are functioning as intended and supporting established performance goals.
• Communicate project findings, barriers, risks, recommendations, performance trends, and progress to the designated operational improvement lead and appropriate stakeholders.
• Maintain awareness of frontline clinical operations and apply clinical knowledge when evaluating workflow, patient care processes, staff experience, and operational concerns.
• Provide direct patient care when specifically needed to support an improvement initiative, evaluate a clinical workflow, maintain relevant clinical understanding, or meet an identified organizational need. Direct patient care supports a defined operational or leadership purpose and is not intended to replace the position’s primary process improvement responsibilities.
• Support a culture of continuous improvement by encouraging staff participation in assigned process improvement activities.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off, including vacation, holidays, and sick days
• Medical paid time off
• Retirement plans, including a 401(k) with up to 6% match
• Earned quarterly bonus program
• Education reimbursement program
• Discount for medically necessary procedures performed at Idaho Falls Community Hospital and Mountain View Hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level