Aussie Specialist Program Team Leader - USA
About The Position
Tourism Australia is seeking a full-time Aussie Specialist Program (ASP) Team Leader based in Los Angeles to help represent and market Australia as a leisure and business destination. The ASP is an interactive online training platform that educates, updates, and motivates frontline travel sellers, helping them sell Australia and promote its attractions and qualities. The role leads and motivates the US ASP team, which consists of an ASP Team Trainer and ASP Coordinator, to deliver the ASP engagement plan and meet training KPIs. The Team Leader develops and executes recruitment, development, and engagement strategies, including communications and training initiatives; collaborates with ASP Trainers in Canada to meet strategy, objectives, State and Territory Tourism Organisation requirements, and KPIs within budget; and manages relationships with local State and Territory Tourism Organisations. The role also delivers engaging in-person and virtual training to frontline travel sellers, taking ownership of training for advisors on the US West Coast and working with the Trainer responsible for the East Coast. International and domestic travel availability is required. Applicants must have unrestricted, permanent authorization to work in the United States; visa sponsorship and relocation assistance are not available.
Requirements
- Excellent Australian destination and product knowledge.
- Strong presentation skills and the ability to create and deliver engaging face-to-face training presentations.
- Savviness with Microsoft Office and online training and presentation programs.
- Excellent customer service skills and the ability to foster and develop relationships.
- Strong negotiation and influencing skills.
- Excellent organizational skills and the ability to solve problems positively.
- A strong desire to travel within the role.
- Ability to manage and reprioritize competing deadlines and priorities while working to short deadlines.
- Ability to produce clear, persuasive documents and tailor content to the audience.
- Unrestricted, permanent authorization to work in the United States (US citizenship or permanent resident/Green Card status).
Responsibilities
- Lead, manage, and motivate the US ASP team, comprising an ASP Team Trainer and ASP Coordinator, to fulfill the ASP engagement plan and meet training KPIs.
- Develop and execute program recruitment, development, and engagement strategies, including communications and training initiatives.
- Work with ASP Trainers in Canada to ensure ASP strategy, objectives, State and Territory Tourism Organisation requirements, and KPIs are met within budget.
- Manage stakeholder relationships with local State and Territory Tourism Organisations.
- Conduct engaging face-to-face and virtual training for frontline travel sellers.
- Own training delivery for advisors based on the US West Coast and work closely with the Trainer responsible for the East Coast.
- Be available to travel internationally and domestically.
Benefits
- 401(k) plan with a 5% employer co-contribution model.
- 20 days of paid annual leave per year.
- Opportunity to receive up to three additional bonus paid leave days per year.
- 15 days of paid sick leave per year.
- Medical, dental, and vision insurance.
- Life insurance and long-term disability insurance.
- Healthy Lifestyle Benefit of up to AUD $265 per year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
