Aussie Specialist Program Team Leader - USA
About The Position
Tourism Australia is seeking a full-time Aussie Specialist Program (ASP) Team Leader based in Los Angeles to help represent and market Australia as a leisure and business destination. The ASP is an interactive online training platform that educates, updates, and motivates frontline travel sellers so they can better sell Australia and promote its attractions and unique qualities. The Team Leader will lead the US ASP team, which includes an ASP Team Trainer and ASP Coordinator, and deliver the program’s engagement plan and training KPIs. The role develops and executes recruitment, development, and engagement strategies, including communications and training initiatives; works with ASP Trainers in Canada to meet strategy, objectives, State and Territory Tourism Organisation (STO) requirements, and KPIs within budget; and manages relationships with local State and Territory Tourism Organisations. The role also delivers engaging in-person and virtual training to frontline travel sellers, with responsibility for advisors on the US West Coast and coordination with the trainer responsible for the East Coast. The position requires willingness and availability to travel internationally and domestically. Applicants must have unrestricted, permanent authorization to work in the United States; visa sponsorship and relocation assistance are not available. Applications must include a CV and cover letter addressing the role requirements and applicants must complete initial pre-screening questions.
Requirements
- Excellent Australian destination and product knowledge.
- Strong, confident presentation skills and the ability to create and deliver engaging in-person training presentations.
- Proficiency with Microsoft Office and online training and presentation programs.
- Excellent customer service skills and the ability to foster and develop relationships.
- Strong negotiation and influencing skills.
- Excellent organization skills and the ability to solve problems positively.
- A strong desire to travel within the role.
- Ability to manage and reprioritize competing deadlines and priorities while working to short deadlines.
- Ability to produce clear, persuasive documents and tailor content to the audience.
- Unrestricted, permanent authorization to work in the United States, through US citizenship or permanent resident/Green Card status.
Responsibilities
- Lead, manage, and motivate the US ASP team, including an ASP Team Trainer and ASP Coordinator, to deliver the ASP engagement plan and meet training KPIs.
- Develop and execute program recruitment, development, and engagement strategies, including communications and training initiatives.
- Work closely with ASP Trainers in Canada to ensure ASP strategy, objectives, STO requirements, and KPIs are met within budget.
- Manage stakeholder relationships with local State and Territory Tourism Organisations.
- Conduct engaging in-person and virtual training for frontline travel sellers.
- Own training delivery to advisors based on the US West Coast and work closely with the trainer responsible for the East Coast.
- Be willing and available to travel internationally and domestically.
Benefits
- 401(k) plan with a 5% employer co-contribution model
- 20 days of paid annual leave per year
- Opportunity to receive up to three additional bonus paid leave days per year
- 15 days of paid sick leave per year
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Healthy Lifestyle Benefit of up to AUD $265 per year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
