Practice Manager Jobs

About The Position

Requirements

• High School diploma or GED required
• Certificate 1 Medical Assistant Certificate required
• 1-3 years related work experience required
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
• Ability to communicate clearly and effectively in written English with internal and external customers
• Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers
• Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations
• Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
• Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
• Ability to remain calm in stressful situations
• Competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -
• Vaccinated against influenza (flu) as a condition of employment

Nice To Haves

• 1-3 years of experience as a Medical Assistant in a primary care setting

Responsibilities

• Deliver the highest quality service to patients
• Contribute to the smooth functioning of practice operations
• Serve as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice
• Make recommendations on how resources can be used differently and more effectively
• Identify and resolve OSHA compliance issues
• Audit and maintain point of care testing
• Track test results
• Participate in practice improvement initiatives
• Participate in small projects under the direction of the Manager or Designee
• Greet patients and serve as a communication resource
• Ask appropriate questions and solve problems
• Take complete and accurate information from patients in person and by phone
• Prioritize and communicate the information to providers appropriately
• Respond quickly and courteously to phone calls and requests
• Seek assistance from supervisor and others appropriately
• Greet patients and escort to exam rooms
• Ensure availability of x-rays, lab slips, medical records and other pertinent info
• Obtain vitals, weight, blood pressure, pulse and temperature
• Perform EKGs, injections and/or phlebotomy
• Assist providers
• Perform departmental screening, lab tests and specimen collection
• Implement quality control standards
• Assist with procuring medical records
• Ensure patient records and relevant documents filed in the record have appropriate patient identification
• Add new medications to patient record in EMR system
• Assemble records according to BIDHC/APG policy
• Handle requests for patient information according to established guidelines