Assistant Practice Manager - CH Urologic Institute

Concord Hospital•Concord, NH

About The Position

The Assistant Practice Manager (APM) reports directly to the Practice Administrator and collaborates with the Practice Resource Provider. The APM supervises Concord Hospital Medical Group practice operations to help meet fiscal, clinical, and operational goals and the needs of patients, clinical staff, and administrators. The role supervises support staff, escalates issues for resolution, supports patient, provider, and employee engagement, ensures policies and protocols are followed, and upholds DNV guidelines and applicable state and federal laws. The APM also assists with budgeting and payroll, monitors charges and expenses, and works to optimize patient access. The position provides on-site leadership for daily departmental activities, staff scheduling and coverage, staff development and performance management, payroll, productivity monitoring, and office-supply processes. It also involves communication and relationship-building with providers, staff, administrators, patients, and peers, as well as coordination of special and ongoing projects. The physical demands are classified as LIGHT. The employee regularly handles loads under 10 pounds, frequently handles loads up to 10 pounds, and occasionally handles loads up to 20 pounds. The work includes regular hearing, speaking, and fine-motor activities; frequent bending, reaching, sitting, standing, and walking; and occasional kneeling and squatting. The role requires color, depth, far, near, and peripheral vision. Exposure to airborne contaminants, airborne pathogens, bloodborne pathogens, and bodily fluids occurs frequently; noise is usually moderate.

Requirements

High school diploma and at least 5 years of related experience, or an associate degree and at least 3 years of related experience, or a bachelor's degree. Degrees may be in progress.
At least 1 year of demonstrated leadership experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Nice To Haves

Familiarity with medical terminology.

Responsibilities

Supervise daily departmental activities and provide on-site leadership.
Ensure appropriate staff scheduling and coverage.
Support the competency, growth, development, and performance management of PCC/Registrar staff.
Conduct annual performance evaluations of clerical staff in collaboration with the Practice Administrator.
Track staff attendance and reliability.
Process payroll in accordance with best practices.
Monitor daily productivity related to registration and referral coordination.
Follow office-supply procedures for ordering, receiving, inspecting, stocking, recording, and reconciliation.
Build positive working relationships with providers, the resource provider, interdepartmental peers, and the practice leadership team.
Demonstrate professionalism toward patients, providers, staff, peers, and administrators in keeping with Concord Hospital Service Behaviors.
Communicate effectively and promptly with providers, staff, administrators, and patients.
Manage support staff, including timely hiring, addressing delinquency and unauthorized overtime, and carrying out disciplinary action in collaboration with the Practice Administrator; ensure communications are documented.
Work independently and as part of a team on special, nonrecurring, and ongoing projects.
Coordinate multiple aspects of projects, events, and other complex activities.
Help ensure practice fiscal, clinical, and operational goals are met and sustained.
Escalate issues to the Practice Administrator to support resolution.
Ensure policies and protocols are followed and uphold DNV guidelines and applicable state and federal laws.
Assist with budget and payroll matters and ensure timely submission and monitoring of charges and expenses.
Work to optimize patient access.