Assistant Practice Manager - CH Urologic Institute

Concord Hospital Health System•Laconia, NH

4d•Onsite

About The Position

The Assistant Practice Manager (APM) reports directly to the Practice Administrator and works in collaboration with the Practice Resource Provider. The APM supervises Concord Hospital Medical Group practice operations to help meet and sustain fiscal, clinical, and operational goals and address the needs of patients, clinical staff, and administrators. The role supervises support staff, elevates issues for resolution, promotes patient, provider, and employee engagement, ensures policies and protocols are followed, and upholds DNV guidelines and applicable state and federal laws. The APM also assists with budget and payroll, monitors charges and expenses, and works to optimize patient access. The position provides on-site leadership for daily department activities, staffing and coverage, staff development and performance management, payroll and attendance, and registration and referral productivity. It also supports office supply processes, hiring and employee issue management, communication, and coordination of projects and complex activities. The physical work environment includes frequent exposure to airborne contaminants and pathogens, bloodborne pathogens, and bodily fluids; noise is usually moderate.

Requirements

High school diploma and at least 5 years of related experience, or an associate degree and at least 3 years of related experience, or a bachelor's degree; degrees may be in progress.
At least 1 year of demonstrated leadership experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Nice To Haves

Familiarity with medical terminology.

Responsibilities

Supervise daily department activities and provide on-site leadership; ensure appropriate scheduling and coverage.
Ensure competency, growth, development, and performance management of PCC/Registrar staff; conduct annual clerical staff performance evaluations in collaboration with the Practice Administrator.
Track staff attendance and reliability and process payroll in accordance with best practices.
Monitor daily productivity related to registration and referral coordination.
Follow policies and procedures for ordering, receiving, inspecting, stocking, recording, and reconciling office supplies.
Establish positive working relationships with providers, the resource provider, interdepartmental peers, and the practice leadership team.
Demonstrate professionalism toward patients, providers, staff, peers, and administrators, consistent with Concord Hospital Service Behaviors.
Communicate effectively and promptly with providers, staff, administrators, and patients.
Manage support staff, including timely hiring, addressing delinquency and unauthorized overtime, taking disciplinary action in collaboration with the Practice Administrator, and documenting communications.
Work independently and as part of a team on special, recurring, and ongoing projects; coordinate project, event, and other complex activities.
Help ensure fiscal, clinical, and operational practice goals are met; elevate issues to the Practice Administrator for resolution.
Ensure policies and protocols are followed and uphold DNV guidelines and applicable state and federal laws.
Assist with budget and payroll, ensure timely submission and monitoring of charges and expenses, and optimize patient access.