Practice Manager

CVS Health • Oklahoma City, OK

4d

About The Position

The Associate Practice Manager leads and manages operations at a single Oak Street Health primary care clinic in accordance with company values and standards. The role supervises clinical and non-clinical team members, supports operational initiatives, drives patient satisfaction and clinical outcomes measured through various metrics, and ensures the clinic runs smoothly and on time each day.

The manager oversees and develops a multidisciplinary team of 15 or more, maintains a safe and effective clinic environment, and works to ensure an excellent patient experience. In partnership with the Center Medical Director and Associate Outreach Manager, the manager leads the center as part of a triad, makes collaborative decisions in the best interests of patients and staff, and supports the center’s profitability. This role reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership, depending on location, and offers an opportunity for advancement.

Requirements

• At least 2 years of experience in a supervisory role.
• Ability to work flexible hours as needed, including occasional evenings.
• Proficient PC skills.
• Authorization to work in the United States.

Nice To Haves

• Bachelor’s or master’s degree in a related field.
• At least 5 years of supervisory experience in a clinical setting.
• Fluency in Spanish or another language spoken in the communities served, where necessary.
• Experience successfully driving teams toward achievement of metrics.
• Experience with Google Suite.
• Passion for mentorship and team development.
• Ability to foster a collaborative, patient-centric, results-oriented center culture that supports current patients and growth while making the center a Great Place to Work.
• Problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
• Flexible and positive attitude, including comfort with ambiguity.
• Proactive and adaptable working style, including covering tasks as they arise and making independent decisions about competing priorities.
• Impeccable judgment and maturity.
• Supportive attitude toward older adult patients.
• Ability to handle confidential information with discretion.

Responsibilities

• Hire, train, supervise, coach, mentor, and manage a multidisciplinary team of 15 or more.
• Build an engaged team and a Great Place to Work by demonstrating company Values and Service Behaviors.
• Ensure daily clinic operations run smoothly and safely, including adequate staffing, coverage for call-offs or scheduled time off, and adherence to Standard Operating Procedures.
• Provide an Unmatched Patient Experience and perform service recovery as needed.
• Ensure standard meetings, huddles, and preventive-care best practices are followed to drive results within Oak Street Health’s care model.
• Support clinical and service teams in achieving patient experience, clinical outcome, and team member experience metrics.
• Lead implementation of in-clinic operational initiatives, including training staff on new initiatives and workflows.
• Ensure patient scheduling processes are executed efficiently.
• Oversee clinical and community areas, address building-related issues with the Facilities team, and serve as the contact for the alarm monitoring company, including possible after-hours alarm calls.
• Use Oak Street Health’s proprietary software, reporting systems, and selected EMR to monitor task and workflow completion.
• Partner with the Center Medical Director and Associate Outreach Manager to lead the center, make collaborative decisions, support patients and the team, and drive center profitability.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed