Manager Clinic Practice Operations - Pediatric Primary Care

Advocate Health and Hospitals Corporation•Two Rivers, WI

About The Position

The Manager Clinic Practice Operations oversees and ensures efficient operations across three pediatric primary care practice locations: De Pere, Marinette, and Two Rivers. The manager monitors clinic functioning, resolves operational issues, revises processes as needed, and provides operational and technical direction. The role oversees clinic functions such as scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services, and serves as a liaison to corporate departments supporting those services. The manager partners with market departments and leaders to support quality patient services and satisfaction, resolves patient concerns, and establishes effective working relationships with physicians and advanced practice professionals. Responsibilities include provider relations and support, community engagement, business and market growth planning, policy and procedure development, regulatory compliance, staff supervision and human resources functions, and budget development and expenditure oversight. The position is expected to support the organization's mission, vision, values, and strategic initiatives and to ensure ethical and legally compliant conduct. The typical schedule is Monday through Friday, 8:00 AM to 5:00 PM, for 40 hours per week. The role generally works in a normal office environment and requires travel between clinic sites.

Requirements

Bachelor's degree or equivalent knowledge in Health Care Administration or a related field.
Typically five years of experience in a health care facility, including knowledge and experience in medical practice and clinic management, clinic operational structure and systems, and clinic policies, procedures, and processes.
At least one year of supervisory experience managing staff and monitoring budgets and resources.
Demonstrated leadership skills, including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
Excellent interpersonal, communication, and organizational skills.
Ability to interact successfully and positively with physicians, employees at all organizational levels, and the public.
Intermediate computer skills, including experience using computer applications in a medical practice setting.

Responsibilities

Oversee efficient clinic operations, productivity, and operational and technical direction.
Monitor clinic functioning, resolve problems, and revise operations as needed.
Oversee clinic functions including scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services.
Serve as a liaison to corporate departments that provide or support clinic services.
Partner with market departments and leaders to ensure quality patient services and overall patient satisfaction.
Resolve patient concerns, complaints, and problems.
Support the organization's mission, vision, values, and strategic initiatives.
Develop, implement, and oversee processes to achieve established policies, goals, and objectives.
Establish and maintain effective communication and working relationships with physicians and advanced practice professionals.
Manage provider relations, including practice management, orientation, follow-up support, and problem resolution.
Participate in community activities and in developing, implementing, and evaluating business and market growth plans.
Develop and administer policies and procedures to accomplish department-specific and organizational initiatives.
Ensure compliance with applicable local, state, and federal regulations and guidelines.
Perform staff human resources responsibilities, including interviewing and selection, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and employee morale.
Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
Adhere to the organization's Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.