Manager - Clinic Operations - Metairie Primary Care

Ochsner Health • Metairie, LA

3d

About The Position

The Manager - Clinic Operations manages the daily operations of the clinics and provides reports to administration as needed. The role oversees systems and relationships that support quality care, safety, regulatory compliance, and patient satisfaction. It determines staffing levels and manages employee hiring, onboarding, performance reviews, and progressive discipline in partnership with Human Resources. The manager serves as the practice unit liaison for system-wide information, monitors and distributes operating reports, reviews results with leadership, supports growth through business planning and special projects, and manages physical and technology infrastructure. The position also requires maintaining knowledge of applicable laws, accreditation standards, and regulatory requirements and ensuring compliance. Other related duties may be assigned.

The role requires a high school diploma or equivalent and qualifying healthcare experience and supervision or management experience, with alternate experience pathways for bachelor's-degree holders and graduates of an Administrative Fellowship Program. A bachelor's degree in healthcare, business administration, or a related field is preferred. The manager must be proficient with computers and web-based applications, communicate effectively, manage within a budget, analyze financial statements and trends, and be able to travel between facilities and work a flexible schedule, including days exceeding eight hours.

This is a sedentary role involving mostly sitting, with occasional standing or walking and occasional exertion of up to 10 pounds. Routine duties do not involve exposure to blood, body fluid, or tissue, and the incumbent is not called upon to assist with emergency care or first aid. There is no occupational risk for communicable disease exposure; healthcare-setting duties may carry a risk of exposure to hazardous medications or waste, which can vary with job duties.

Requirements

• High school diploma or equivalent.
• One of the following experience pathways: high school diploma plus 7 years of related healthcare experience, including 2 years of supervision or management experience; bachelor's degree plus 3 years of related healthcare experience, including 2 years of supervision or management experience; or a master's degree with completion of an Administrative Fellowship Program.
• Proficiency using computers, software, and web-based applications.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
• Financial acumen and ability to manage within a budget.
• Knowledge of financial statements and ability to analyze trends and make recommendations.
• Ability to travel throughout and between facilities and work a flexible schedule, including more than 8 hours a day.

Nice To Haves

• Bachelor's degree in healthcare, business administration, or a related field.

Responsibilities

• Manage daily clinic operations and provide reports to administration as needed.
• Manage systems and relationships to support quality care, safety, regulatory compliance, and patient satisfaction.
• Determine staffing levels; interview, hire, and onboard employees; conduct performance reviews; and work with Human Resources on progressive discipline.
• Serve as the practice unit liaison for system-wide information distribution and feedback.
• Monitor and distribute monthly or ad hoc operating reports to providers and review information monthly with leadership.
• Support growth through business planning and special projects.
• Manage physical and technology infrastructure.
• Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED