Manager Clinic Practice Operations - Pediatric Primary Care

Advocate Health • Green Bay, WI

1d • $44 - $66

About The Position

The Manager Clinic Practice Operations oversees the efficient operation of pediatric primary care clinics, monitors productivity and clinic performance, resolves operational problems, and revises processes as needed. The role oversees clinic functions such as scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services, and serves as a liaison to corporate departments supporting those services.

The manager works with market departments and leaders to support quality patient services and satisfaction, resolves patient concerns, and maintains effective relationships with physicians and advanced practice professionals. Responsibilities also include supporting organizational initiatives, developing and implementing policies and procedures, ensuring regulatory compliance, participating in community activities and growth planning, managing staff and provider relations, and developing and controlling operating and capital budgets.

The position requires a bachelor's degree or equivalent knowledge in health care administration or a related field, typically five years of experience in a health care facility including clinic management experience, and one year of supervisory experience. The work is generally performed in a normal office environment and requires travel between clinic sites.

Requirements

• Bachelor's degree or equivalent knowledge in Health Care Administration or a related field.
• Typically five years of experience in a health care facility, including knowledge and experience in medical practice and clinic management, clinic operational structure and systems, and clinic policies, procedures, and processes.
• One year of supervisory experience managing staff and monitoring budgets and resources.
• Demonstrated leadership skills, including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to interact successfully and positively with physicians, employees at all organizational levels, and the public.
• Intermediate computer skills, including experience using computer applications in a medical practice setting.
• No licensure, registration, or certification is required.

Responsibilities

• Oversee efficient clinic operations, productivity, and operational and technical direction; monitor clinic functioning, resolve problems, and revise operations as needed.
• Oversee clinic functions including scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services; liaise with corporate departments supporting these functions.
• Partner with market departments and leaders to provide quality patient services and satisfaction, and resolve patient concerns, complaints, and problems.
• Support the organization's mission, vision, values, and strategic initiatives; develop, implement, and oversee processes that achieve established policies, goals, and objectives.
• Establish and maintain effective working relationships with physicians and advanced practice professionals; manage provider relations, including practice management, orientation, follow-up support, and problem resolution.
• Participate in community activities and in developing, implementing, and evaluating business and market growth plans.
• Develop and administer policies and procedures supporting department and organizational initiatives, and ensure compliance with applicable regulations and guidelines.
• Perform human resources responsibilities, including interviewing and selecting employees, promotions, staff development, performance evaluations, compensation changes, employee concern resolution, corrective actions, terminations, and supporting employee morale.
• Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
• Understand and adhere to the organization's Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Competitive compensation, premium pay for eligible positions, incentive pay for select positions, and the opportunity for annual performance-based increases

What This Job Offers

• Job Type: Full-time
• Career Level: Manager