Practice Manager - Primary Care and Pediatric Office

Community Health Center of the North Country•Ogdensburg, NY

7d•Onsite

About The Position

Community Health Center of the North Country (CHCNC) is seeking an experienced Practice Manager to lead the day-to-day operations of its Ogdensburg health center, supporting primary care and pediatric services. This is a hands-on leadership role focused on developing staff, solving operational problems, supporting providers, and creating an efficient, positive experience for patients and employees. The Practice Manager oversees practice operations, staff development, resources, patient experience, quality, and collaboration. The role works with providers, staff, Human Resources, other Practice Managers, and organizational leaders to support effective care delivery and consistent practices across CHCNC. The manager may also provide operational coverage for other practices, including the Dental Department, and represent CHCNC at appropriate community events and initiatives.

Requirements

At least three years of practice management experience or operational leadership experience in a healthcare setting is preferred.
Experience with electronic health records and healthcare technology.
Strong leadership, organizational, problem-solving, and decision-making skills.
Excellent verbal and written communication skills.
Ability to build effective relationships with providers, staff, patients, and community partners.

Nice To Haves

Bachelor’s degree in healthcare management, business, or a related field preferred; equivalent education, training, or relevant professional experience may be considered.
Knowledge of health center revenue cycle operations, financial systems and analysis, and computer systems and applications is preferred; demonstrated experience in these areas is highly desirable.
At least three years of practice management experience or operational leadership experience in a healthcare setting is preferred.

Responsibilities

Oversee daily health center operations to support efficient delivery of primary care and pediatric services.
Coordinate provider schedules and appointment access, including follow-up on canceled and no-show appointments.
Partner with providers, staff, and leadership to resolve operational challenges and improve care delivery.
Monitor productivity, patient satisfaction, and other performance metrics, and support improvement initiatives.
Support effective use of the electronic medical record (EMR) and other practice technology.
Recruit, onboard, train, and supervise administrative and clinical staff in collaboration with Human Resources.
Set expectations, coach and provide feedback, conduct performance evaluations, and address performance concerns.
Foster a positive, collaborative, and accountable work environment and ensure providers and staff receive appropriate training and support.
Oversee the practice budget, expenses, supplies, and other resources to support operational and financial sustainability.
Identify opportunities to improve efficiency, control costs, and enhance revenue.
Ensure patient concerns and complaints are addressed promptly and professionally.
Promote accurate and compliant patient records and high standards of service.
Promote compliance with healthcare regulations, HIPAA, accreditation standards, and organizational policies.
Participate in investigations of patient complaints, incidents, and other concerns, and support appropriate follow-up and staff education.
Collaborate with other Practice Managers and organizational leaders to share resources, solve problems, and promote consistency across CHCNC.
Provide operational coverage for other practices as needed, including the Dental Department.
Represent CHCNC in appropriate community events and initiatives.