Manager Clinic Practice Operations - Pediatric Primary Care
About The Position
The Manager Clinic Practice Operations oversees clinic operations across three pediatric primary care practice locations: De Pere, Marinette, and Two Rivers. The role ensures efficient operations, strong productivity, and effective operational and technical direction. The manager monitors clinic functioning, resolves problems, and revises operations as needed. The position oversees clinic functions such as scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services, and serves as a liaison to corporate departments supporting these services. The manager partners with market departments and leaders to promote quality patient services and satisfaction, and resolves patient concerns. The role also supports organizational strategy, maintains provider relationships, participates in community activities and growth planning, and ensures compliance with applicable regulations and organizational policies. The manager has responsibility for staff human resources matters, including hiring, development, performance evaluations, compensation changes, employee concerns, corrective actions, and morale. The role develops and recommends operating and capital budgets and controls expenditures within approved objectives. The typical schedule is Monday through Friday, 8 AM to 5 PM, for 40 hours per week.
Requirements
- Bachelor's degree or equivalent knowledge in Health Care Administration or a related field.
- Typically requires 5 years of experience in a health care facility, including experience and knowledge in medical practice and clinic management, clinic operational structure and systems, and clinic policies, procedures, and processes.
- Includes 1 year of supervisory experience managing staff and monitoring budgets and resources.
- Demonstrated leadership skills, including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
- Excellent interpersonal, communication, and organizational skills.
- Ability to interact successfully and positively with physicians, employees at all organizational levels, and the public.
- Intermediate computer skills, including experience using computer applications in a medical practice setting.
- No licensure, registration, or certification is required.
Responsibilities
- Oversee and ensure efficient clinic operations, productivity, and operational and technical direction; monitor clinic functioning, resolve problems, and revise operations as needed.
- Oversee clinic functions including scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services.
- Serve as a liaison to corporate departments that provide or support clinic services.
- Partner with market departments and leaders to ensure quality patient services and patient satisfaction, and resolve patient concerns, complaints, and problems.
- Support the organization's mission, vision, values, and strategic initiatives; develop, implement, and oversee processes to achieve established policies, goals, and objectives.
- Establish and maintain effective communication and working relationships with physicians and advanced practice professionals.
- Manage provider relations, including practice management, orientation, follow-up support, and problem resolution.
- Participate in community activities and in developing, implementing, and evaluating business and market growth plans.
- Develop and administer policies and procedures for department and organizational initiatives, and ensure compliance with applicable local, state, and federal regulations and guidelines.
- Perform staff human resources responsibilities, including interviewing and selecting employees, promotions, staff development, performance evaluations, compensation changes, employee concern resolution, corrective actions, terminations, and employee morale.
- Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
- Understand and adhere to the organization's Code of Ethical Conduct and ensure supervised employees' actions comply with applicable organizational policies, regulations, and laws.
Benefits
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Competitive compensation, with potential premium pay and incentive pay for select positions
- Opportunity for annual performance-based increases
- Career development programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
