Manager Practice II - Primary Pediatric

CHRISTUS Health•San Antonio, TX

About The Position

Responsible for the operation of provider practices usually consisting of 2–4 providers with 6–10 FTEs, or practices at two different sites. The role manages subordinate personnel, prepares clinic budgets, ensures data accuracy, prepares financial analyses, handles complex customer service issues, and maintains provider and staff communications. The manager oversees clinical and non-clinical operations, supports quality patient care, and ensures the practice operates efficiently and in accordance with CHRISTUS policies and standards.

Requirements

High school diploma.
Oral and written communication skills to convey ideas clearly and positively in a manner consistent with the CHRISTUS Mission.

Responsibilities

Establish and implement goals, objectives, policies, procedures, and systems for assigned administrative areas.
Assist with developing and implementing annual operational plans and budgets; contribute annually to operating and capital budgets.
Select, train, orient, supervise, and assign work to clinic personnel, including relief employees; assess associate competency and arrange ongoing education and skills development.
Evaluate performance and recommend merit increases, promotions, and disciplinary actions; interview candidates and recommend hiring and termination in accordance with approved policies.
Manage daily operations and personnel across multiple practices; supervise clinical and non-clinical areas to support timely and efficient operations.
Resolve administrative problems and ensure compliance with regulations, standards, policies, and procedures.
Support cost-effective operational policies and procedures involving bookkeeping, billing, insurance, fee schedules, credit and collections, purchasing, data processing, and space planning.
Work with the Regional Director and corporate Marketing Department on practice development.
Ensure effective implementation of job descriptions, personnel policies, and payroll practices.
Monitor clinic expenditures against budget, identify cost-reduction opportunities, and develop and implement revenue-enhancement strategies.
Serve as liaison between the clinic and external agencies.
Work with staff and providers to ensure quality patient care and services; collaborate with physicians, administrators, patients, families, other departments, and the community to enhance patient outcomes.
Maintain effective communication with providers and staff and conduct monthly meetings.
Gather and report monthly and annual fiscal, statistical, and planning data; review financial and productivity reports and take appropriate action.
Evaluate clinic production and revise procedures or develop forms to improve workflow efficiency.
Coordinate with providers as needed to ensure administrative staff coordinate projects and assignments.
Participate in professional development to remain current with healthcare trends and practices.
Ensure appropriate licensure, certifications, and accreditations are secured when applicable.
Follow HIPAA guidelines, maintain strict confidentiality, and prevent or detect unauthorized disclosure of protected health information.
Maintain CHRISTUS Physician Group policies and procedures related to quality assurance, safety, environmental matters, and infection control.
Carry out responsibilities consistently with the CHRISTUS Mission, Code of Ethics, CORE values, cultural diversity objectives, and CPG Service Guarantee.
Perform other related work as required.