Manager Practice II - Douglas Primary Family Med

CHRISTUS Health•Tyler, TX

About The Position

This position is responsible for operating provider practices that usually consist of 2–4 providers with 6–10 FTEs or operate at two different sites. The manager oversees subordinate personnel, clinic budgets and expenditures, data accuracy, financial analyses, customer service issues, and communication between providers and staff. The role supervises clinical and non-clinical operations and supports efficient workflows, quality patient care, and positive patient outcomes. It also contributes to clinic operating and capital budgets, reviews financial and productivity reports, and develops strategies to improve revenue and reduce costs. The manager upholds CHRISTUS Physician Group policies and the CHRISTUS Mission, CORE values, Code of Ethics, service commitments, and confidentiality requirements. The stated schedule is 8 AM–5 PM, Monday through Friday.

Requirements

High school diploma.

Responsibilities

Establish and implement goals, objectives, policies, procedures, and systems for assigned administrative areas.
Assist with developing and implementing the annual operational plan and budget.
Select, train, orient, supervise, and assign work to clinic personnel; manage personnel across multiple practices, including training relief employees.
Evaluate employee performance and recommend merit increases, promotions, and disciplinary actions; interview candidates and recommend hiring or termination in accordance with approved policies.
Manage daily operations and resolve administrative problems while ensuring compliance with regulations and standards.
Support cost-effective policies and procedures for bookkeeping, billing, insurance, fee schedules, credit and collections, purchasing, data processing, and space planning.
Work with the Regional Director and corporate Marketing Department on practice development.
Ensure effective implementation of job descriptions, personnel policies, and payroll practices.
Monitor clinic expenditures against budget and identify and implement cost-reduction opportunities.
Serve as liaison between the clinic and external agencies.
Work with staff and providers to support quality patient care and services; maintain effective communication and conduct monthly provider and staff meetings.
Create a positive workplace and collaborate with physicians, administrators, patients, families, other departments, and the community to enhance patient outcomes.
Gather and report monthly and annual fiscal, statistical, and planning data.
Develop and implement revenue-enhancement strategies for existing practices.
Participate in professional development activities to remain current with health care trends and practices.
Ensure appropriate licensure, certifications, and accreditations are secured when assigned.
Follow HIPAA-related guidelines, protect confidential information, and maintain strict confidentiality.
Maintain CHRISTUS Physician Group policies and procedures, objectives, quality assurance, safety, environmental, and infection-control standards.
Support CHRISTUS cultural diversity objectives and the CPG Service Guarantee; perform responsibilities consistently with the CHRISTUS Mission and Code of Ethics.
Ensure associate competency assessments are completed during orientation and on an ongoing basis; identify, develop, or arrange training to meet associates’ educational and skills needs.
Contribute annually to operating and capital budgets for the clinics.
Review financial and productivity management reports and take appropriate action.
Evaluate clinic production and revise procedures or develop forms to improve workflow efficiency.
Supervise clinical and non-clinical areas to support timely, efficient management.
Coordinate with providers as needed so administrative staff coordinate projects and assignments.
Perform other related work as required.