Practice Manager - Douglas & Vinings Urology

5000 Wellstar Medical Group, LLC•Douglasville, GA

1d•Onsite

About The Position

The Practice Manager provides on-site leadership and is directly responsible for the overall clinical and business operations of one or more assigned Wellstar Medical Group locations. In partnership with physicians, advanced practice professionals, nursing leaders, Site Leads (if applicable), and regional operations leadership, the manager plans, supervises, and coordinates daily practice activities to promote safe, high-quality, patient-centered care. The role implements Wellstar standards for timely access, patient and team member experience, regulatory compliance, financial and operational performance, and aligns location-level priorities with Wellstar Medical Group goals. The manager oversees practice operations, staffing, scheduling, patient flow, registration, clinical support, hiring and staff development, and financial performance. The role supports provider onboarding and operational transitions, monitors experience and quality measures, maintains compliance, and collaborates with regional and clinical leaders to improve operations.

Requirements

Minimum 3 years of healthcare management experience, preferably in an ambulatory practice setting.
Education requirement: high school diploma/GED or bachelor's degree; additional relevant work experience and/or specialized training may be used in lieu of the minimum education requirement.
An associate degree with 5 years of healthcare management experience, or 7 years of healthcare management experience, may be accepted in lieu of a bachelor's degree.
Incumbents in the Practice Manager role as of August 16, 2026 are not required to meet the minimum education and experience requirements.
Strong verbal, written, and presentation skills, including communicating KPIs and performance updates to providers, leaders, and teams.
Working knowledge of ambulatory practice operations, registration, insurance verification, EMR navigation, scheduling systems, human resources processes, and related healthcare information systems.
Ability to collect, analyze, and apply data to support practice goals, operational planning, performance improvement, and budget needs.
Ability to work independently while motivating, developing, and supporting staff performance, accountability, and engagement.
Ability to identify, recommend, and support improvements to practice services, patient access, and revenue performance.
Effective communication, leadership, collaboration, and customer service skills.

Responsibilities

Manage daily clinical and business operations at assigned locations, including staffing, scheduling, patient flow, registration, and clinical support.
Provide visible on-site leadership and serve as a resource for providers and team members, including cross-training and coverage support.
Support provider onboarding, service expansion, and operational transitions.
Monitor patient experience calls, scores, and reports and identify service improvement opportunities.
Apply Wellstar human resource policies and support hiring, onboarding, supervision, employee engagement, performance management, evaluations, development, accountability, and retention.
Ensure team members complete required education, competencies, certifications, and training.
Build relationships with providers, leaders, and team members and collaborate with physician leaders, the Regional Operations Manager, and the Regional RN Manager to strengthen business operations.
Set expectations, monitor performance, and provide constructive feedback to leaders and staff.
Participate in organizational initiatives, continuing education, professional development, networking, and community engagement activities.
Monitor budgets, expenses, revenue cycle performance, staffing, productivity, patient volume, and access; identify budget variances or trends requiring follow-up.
Plan, review, and prioritize operational and capital expenses; develop and maintain practice-level operating budgets.
Review business office performance and administer accounting processes, financial controls, accounts receivable oversight, and budget management.
Align staffing, productivity expectations, patient volume, and access strategies with operational and financial goals.
Support patient experience standards and practice-level quality metrics; review experience reports and assess customer service performance to identify improvements.
Apply Wellstar policies and procedures and uphold applicable regulatory agency guidelines.
Comply with Wellstar Health System policies, standards of work, and code of conduct; perform other duties as assigned.