Practice Manager Jobs

About The Position

Requirements

• Bachelor’s degree is required.
• Proven management skills with a minimum of three to five years of experience working in a management capacity in a medical office or clinical setting.
• Must project a professional image, set an example of excellence and earn the confidence of others.
• Must have pristine verbal and written communication skills and have experience in and a desire to deal professionally with the public.
• Exceptional interpersonal and relationship-building skills are required.
• Must possess a high level of critical and ethical thinking/behavior and be able to deal with difficult situations with a high level of emotional intelligence.
• Understand principals of quality management and be able to lead and facilitate groups of individuals that emphasizes quality, continuous improvement, and high performance.
• Strong confidentiality skills, and have the ability to quickly earn the confidence of others.
• Must always maintain a “patient comes first” attitude.
• Self-motivation, swift learning ability and a “can-do,” optimistic attitude is imperative.
• An excellent working knowledge of personal computers, word-processing and spreadsheet software (such as the Microsoft Suite) is required as well as excellent keyboarding skills.
• Must have analytical financial skills, be able to prepare spreadsheets, analyze budgets and interpret information and data.
• Ability to be a proactive and effective problem solver.
• Must be HIPAA compliant at all times.
• Must be willing to complete Albany Med Management Development Programs and any other committee or meeting responsibility as assigned.

Nice To Haves

• Masters degree preferred.
• Experience with medical recordkeeping and billing system is strongly preferred.

Responsibilities

• Provides overall administrative management of a variety of business-related functions, strategic planning, budget development and cost center management.
• Provides hands-on leadership for all aspects of patient relations, staffing, marketing, insurance, and financial activities.
• Works closely with the Practice Administrator, Nurse Supervisor, Department Chair, and the Division Heads to establish and maintain an efficient, cohesive and productive work team.
• Directly supervises all administrative staff, and clinical staff (in absence of Nurse).
• Acts as an information resource for administrative questions.
• Maintains effective communication with staff at all levels.
• Monitors all time performance and pay practices and systems for effectiveness and cost containment.
• Reviews and makes recommendations for updated employee job descriptions and (re)allocation of job duties.
• Ensures all policies and procedures of the institution are followed operationally.
• Monitors and notifies credentialed staff when licenses/credentials are up for renewal.
• Develops and maintains employee’s annual goals, and coaches, mentors and encourages employee achievement of those goals.
• Prepares annual performance reviews for direct reports.
• Develops staff incentive programs to maintain and/or increase staff morale and reduce turnover.
• Handles employee issues or grievances.
• Manages payroll and benefits for staff.
• Prepares bi-weekly payroll.
• Completes all new hire and termination processes timely via Workday.
• Monitors and intercedes with any issues regarding the staff schedule for all departments and sites and authorizes and denies overtime when necessary.
• Coordinates, facilitates and documents staff meetings and ensures institutional and departmental information and initiatives are shared consistently and effectively.
• Monitors staff for compliance.
• Acts as a resource to Practice Coordinators within the Faculty Practice, by providing mentorship and guidance.
• Assists Administrator as requested during budget preparation and manages the overall operating budget for the Department.
• Investigates discrepancies and significant changes in monthly income and expenses; reports discrepancies to the Administrator.
• Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and/or corrective actions.
• Ensures proper invoicing and tracking of receivables and payments to vendors.
• Responsible for Accounts Payable and accurate record keeping of expenses.
• Maintains excellent communication on billing matters between the department and billing.
• Assesses the needs in collaboration with staff for annual expenses.
• Evaluates and negotiates with vendors in conjunction with the Administrator to procure capital equipment, processes purchase orders and coordinates installation.
• Audits performance of sites for compliance with standards, policies and Procedures.
• Ensures completion of regular tracking reports and tasks through completion, management or delegation, reporting anomalies to Administrator timely.
• Ensures compliance with all The Joint Commission non-clinical and any other governing regulatory authority.
• Serves as a resource for facilities management for the practice including any repairs, service contracts for equipment and the inventory of all capital equipment and audits for completion.
• Maintains optimal physical environment for the Department and reports any unsafe conditions, inoperative equipment or other adverse conditions to Administrator.
• Assists Practice Administrator in development and evaluation of departmental policies and procedures.
• Assists Practice Administrator in Practice-wide special projects.
• Prepares staff to respond effectively to both internal and external company issues.
• Uses discretion at all times to ensure patient confidentiality.
• Provides administrative support to Faculty, APP’s, and Administrator.

Benefits

• payroll and benefits for staff