Practice Mgr II-Operations - Ortho - Full-Time

Erlanger Health System•Chattanooga, TN

About The Position

The Practice Manager - Operations II reports to a Director of Practice Operations and is responsible for the day-to-day operations of one or more medical practices, with a total of five or more physicians generating more than $2.5 million in total charges per year. The manager ensures a safe, efficient, cost-effective, high-quality patient care environment. The manager recruits, hires, trains, orients, supervises, and evaluates staff, sharing clinical staff oversight with physicians and Erlanger nursing leadership. Administrative responsibilities include tracking clinical and financial statistics, overseeing billing and collections, maximizing patient flow, and fostering open communication, professional excellence, and customer service. The position uses a team-based approach to care. The manager is trained and assigned, according to role and responsibilities, to coordinate patient care, support patients and caregivers with self-management and behavior change, manage the practice's patient population, and participate in quality improvement and performance evaluation. The manager oversees daily practice operations, including registration, cash collection, charge preparation, medical record documentation, referrals and authorizations, and related insurance and coding processes. The role includes hiring, termination, annual competencies, and disciplinary processes; promoting teamwork and efficient daily operations; and modeling and ensuring superior customer service. The manager develops capital and operational budgets with the Director, operates within approved budgets, monitors monthly variances, maintains and reconciles petty cash and accounts payable, and performs other duties as directed. The manager also supports general practice operations in collaboration with and as directed by the Executive Director and physicians, maintains TJC/DNV standards, coordinates quality improvement initiatives, and ensures CAP and CLIA certification where required. Confidentiality must be maintained.

Requirements

Bachelor's degree in Business or a related field, or equivalent management/work experience.
Minimum 3–5 years of experience in business management, with strong financial and systems background and strong marketing experience.
Experience with Microsoft Office products, including Word and Excel.
Completion of four hours of Erlanger online education specific to Total Ankle, Hip, and Knee Replacement upon hire.
BLS certification.
Excellent verbal and written organizational, communication, and interpersonal skills.
Ability to work in a time-sensitive environment and handle confidential information.
Ability to plan time effectively, balance multiple tasks, meet stringent time frames, and complete projects.
Ability to use change management skills, measure outcomes, and drive results.
Understanding and application of financial analysis, strategic planning, operations, human resource management, and information systems.
Detail orientation and sound judgment in analyzing issues and determining a course of action.
Ability to motivate and develop staff, and coach and mentor reports through open and active communication.
Ability to model expected conduct, support the hospital's vision, mission, and strategic initiatives, and hold reports accountable.
Ability to engage, inspire, and influence others; work independently with minimal supervision; and promote excellent customer service.
Ability to collect, analyze, and apply data and practice information, and prepare and present written and oral reports with recommendations.
Ability to think and act strategically.

Nice To Haves

Working knowledge of physician office practices, managed care operations, and insurance industry structure and products.
Practice management or billing experience.
Advanced PC skills.

Responsibilities

Manage day-to-day operations of one or more physician practices.
Recruit, hire, train, and orient clinical and clerical staff; supervise and evaluate clerical support staff and share clinical staff oversight with physicians and nursing leadership.
Track monthly clinical and financial statistics and oversee billing and collection functions.
Promote patient flow and an efficient, cost-effective, safe, high-quality care environment.
Coordinate patient care and support patient and caregiver self-management, self-efficacy, and behavior change as assigned.
Manage the practice's patient population and participate in quality improvement and performance evaluation.
Oversee registration, cash collection, charge preparation, medical record documentation, referrals and authorizations, and insurance and coding processes.
Conduct hiring, termination, annual competencies, and disciplinary processes.
Develop capital and operational budgets with the Director, operate within budget, and monitor and explain monthly variances.
Maintain and reconcile petty cash and accounts payable.
Maintain TJC/DNV standards and coordinate quality improvement initiatives.
Ensure CAP and CLIA certifications are maintained when required by the practice.
Maintain confidentiality and provide professional, courteous service to internal and external customers.