Practice Mgr II-Operations - Pineville Rd - Full-Time

Erlanger Health System•Chattanooga, TN

About The Position

The Practice Manager Operations II reports to a Director of Practice Operations and manages the day-to-day operations of one or more physician practices with five or more physicians and more than $2.5 million in annual charges. The manager ensures a safe, efficient, cost-effective environment that supports high-quality patient care. The role oversees staffing, including recruitment, hiring, training, orientation, supervision, evaluation, and disciplinary processes, with clinical staff oversight shared with physicians and Erlanger nursing leadership. The manager coordinates daily practice operations such as registration, cash collection, charge preparation, medical record documentation, referrals and authorizations, and related insurance and coding processes. Responsibilities also include monitoring clinical and financial statistics, overseeing billing and collections, supporting patient flow and customer service, developing and managing capital and operating budgets, monitoring budget variances, reconciling petty cash and accounts payable, and maintaining confidentiality. The role supports team-based care, patient population management, patient and caregiver self-management, and practice quality improvement. The manager coordinates quality initiatives, maintains standards established by TJC, and ensures CAP and CLIA certifications are maintained when required. The manager collaborates with the Director, Executive Director, and physicians, promotes teamwork and professional excellence, and holds staff accountable for effective practice operations and customer service.

Requirements

Bachelor's degree in business or a related field, or equivalent management/work experience.
Minimum 3–5 years of experience in business management, with a strong financial and systems background and strong marketing experience.
Advanced PC skills and experience with Microsoft Office, including Word and Excel.
BLS completed before going to the unit or department and maintained thereafter.
Excellent organizational, communication, and interpersonal skills, both verbal and written.
Ability to work in a time-sensitive environment and handle confidential information.
Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and complete projects.
Ability to use change management skills, measure performance, and drive results.
Understanding and application of financial analysis, strategic planning, operations, human resource management, and information systems.
Detail-oriented with the ability to analyze issues and use sound judgment.
Ability to motivate and develop staff, coach and mentor direct reports, and use open and active communication.
Ability to model organizational values, support hospital vision, mission, and strategic initiatives, and hold direct reports accountable for results.
Ability to engage, inspire, and influence others.
Ability to work independently with minimal supervision.
Ability to promote and maintain excellent customer service with internal and external customers.
Ability to collect, analyze, and apply data and practice information, and prepare and present written and oral reports with recommendations.
Ability to think and act strategically.

Nice To Haves

Working knowledge of physician office practices, managed care operations, and insurance industry structure and products.
Practice management or billing experience.

Responsibilities

Manage the day-to-day operations of one or more physician practices.
Ensure a safe, efficient, cost-effective environment that supports high-quality patient care.
Recruit, hire, train, orient, supervise, and evaluate staff; manage termination, annual competencies, and disciplinary processes.
Coordinate daily practice functions, including registration, cash collection, charge preparation, medical record documentation, referrals and authorizations, and insurance and coding processes.
Track monthly clinical and financial statistics and oversee billing and collection functions.
Promote efficient patient flow, teamwork, open communication, and professional customer service.
Develop capital and operating budgets with the Director, operate within approved budgets, monitor monthly variances, and submit justifications to the Director of Practice Operations.
Maintain and reconcile petty cash and accounts payable and perform other assigned duties.
Support general practice operations in collaboration with and as directed by the Executive Director and physicians.
Maintain TJC standards and coordinate quality improvement initiatives within the practice.
Ensure CAP and CLIA certification is maintained when required for the practice.
Maintain confidentiality.
Participate in team-based care, care coordination, patient and caregiver support for self-management, and management of the practice's patient population.
Participate in the practice's quality improvement process and performance evaluation.