Mgr, Practice Operations - DHI

Bayfront Health•Tampa, FL

1d•Onsite

About The Position

The Manager, Practice Operations for the Orlando Health Digestive Health Institute manages human, financial, and materials resources in partnership with the Physician Lead and the Director/Physician Practices, COO, or Senior Manager, Practice Operations. The role delivers high-quality, customer-focused, cost-effective, responsive outpatient clinic services that support patient and staff satisfaction and the mission and goals of Orlando Health Physician Group and Orlando Health. The position is based in Tampa, Florida, and works Monday through Friday from 8:00 AM to 5:00 PM. The manager is responsible for approximately 4–15 physicians and 15–40 team members. The role oversees clinic operations, budgets, revenue-cycle systems, regulatory compliance, staffing and development, quality metrics, facilities, communication, and strategic planning across the designated service line.

Requirements

Bachelor’s degree in healthcare, business, or a related field, or four years of directly related work experience may substitute for the degree, in addition to the experience requirement.
Two years of healthcare experience, including one year in a lead or supervisory role.
No licensure or certification required.

Responsibilities

Partner with the Physician Lead to develop and oversee standards compliance for outpatient clinics within the designated service line and OHPG parameters; identify service issues and coordinate action plans with physician leadership and the Director/Physician Practices, COO, or Senior Manager.
Ensure compliance with regulatory and accreditation requirements and organizational policies, procedures, and programs; review and implement OHPG policies and procedures.
Develop and manage annual operational and capital clinic budgets with the Physician Lead and Senior Manager, authorize appropriate expenditures, monitor performance against budget, and analyze material variances for Administration.
Maintain effective revenue-cycle and other systems to maximize revenue.
Improve the efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead and Senior Manager.
Work with the practice Lead Physician to ensure appropriate patient access, flow, and scheduling.
Collaborate with the service-line Leadership Team to provide seamless care across the continuum.
Coordinate and develop long-range clinic operations plans in alignment with the service-line strategic plan and physician leadership.
Hire, train, supervise, evaluate, and develop practice staff in accordance with Human Resources guidelines; develop lead staff for each clinic and build a patient-focused team.
Ensure practice quality metrics are met.
Oversee facility maintenance, operations, appearance, and security; evaluate and plan for future space needs.
Coordinate and communicate with the service line and other departments to implement operational changes and initiatives.
Facilitate information exchange and open communication within the service line; analyze information and prepare appropriate responses and actions.
Research, analyze, and maintain data collection systems needed to administer service-line operations.
Participate with Marketing and Sales in service-line promotion and engage in community affairs that enhance the image of the service line and Orlando Health Physician Group/Orlando Health.
Ensure coverage during staff shortages and employee leaves to maintain continuity of patient care.
Manage human resources functions, including hiring, work assignments, coaching plans, and performance counseling.
Maintain regular, punctual attendance consistent with Orlando Health policies and applicable laws and standards.
Maintain compliance with Orlando Health policies and procedures.