Mgr, Operations

Brookfield Properties•Tyler, TX

22h•Onsite

About The Position

The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the property’s physical assets. The role assists the (Sr) General Manager in achieving property-specific business metrics and goals, primarily involving physical operations, construction coordination, safety and health principles, contracted-services oversight, and project management. The position oversees property operations, asset maintenance, capital and operating plans, tenant construction coordination, preventative maintenance, safety systems, sustainability efforts, utility consumption, and direct reports. It also works with corporate departments and community stakeholders, reviews invoices, and oversees operations during crises. The manager participates in the Manager on Duty schedule outside office hours, including evenings, weekends, and holidays. MOD coverage may be on call when appropriate, and requires being onsite at least one Saturday per month; other onsite requirements are determined and approved by leadership.

Requirements

High school diploma or GED required.
At least 2 years of experience or training in shopping centers or equivalent management and leadership.
Strong understanding of commercial building systems, including HVAC, plumbing, and electrical systems, as well as blueprints, CAD drawings, and other schematics.
Strong leadership, interpersonal, and relationship-building skills.
Strong project management, organizational, and problem-solving skills.
Good working knowledge of financial analysis, budgeting, and forecasting.
Effective writing and communication skills, including the ability to supervise, train, and direct teams.
Ability to adapt to a changing work environment.
Strong working knowledge of computer software such as Microsoft Office, Microsoft Teams, JDEdwards, and Proliance.
Ability to meet the physical demands described, including regularly sitting, using hands, and talking or hearing; frequently standing, walking, and reaching; occasionally climbing, stooping, kneeling, crouching, or crawling; and frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Ability to perform in a work environment with usually moderate noise and occasional exposure to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.

Nice To Haves

Bachelor’s degree preferred.
At least 3 years of facilities operations or construction management preferred.
Recognized industry certification preferred.
OSHA General Industry 30-hour course preferred.

Responsibilities

Operate a clean, well-maintained property that provides guests with a positive shopping experience.
Oversee physical assets to ensure they are maintained to required standards in an economically efficient manner.
Prepare and manage multi-year ordinary capital and operating expense plans and projects, and identify operating expense control strategies and tactics.
Develop tenant relationships through pre-construction and follow-up meetings with tenant contractors; monitor compliance with Rules & Regulations and lease requirements, support timely construction completion, and assist Tenant Coordination with as-built conditions, available utilities, and known constraints.
Implement and administer preventative maintenance programs and related vendor and contractor compliance for applicable service and maintenance contracts.
Ensure property safety systems are code-compliant, maintained, and inspected, and maintain and post required federal reports and safety documentation.
Support the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into work planning and execution.
Support corporate sustainability efforts to reduce the property’s carbon footprint.
Understand and monitor utility consumption, rate structures, and rebates using building control technologies and systems, including lighting controls, HVAC, fire/life-safety alarms, irrigation controls, and vertical transportation.
Manage and develop direct reports and ensure compliance with company policies and procedures.
Partner with corporate departments, including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, and Development as needed, to meet property and corporate objectives.
Develop relationships with local officials, government leaders, first responders, key stakeholders, and community organizations.
Review and approve invoices for accuracy and monitor timely payment.
Oversee operations during crisis situations, including natural disasters, to ensure the safety and security of customers, tenants, guests, and assets.
Participate in the Manager on Duty schedule during non-office hours, including evenings, weekends, and holidays; provide on-call coverage when appropriate and be onsite at least one Saturday per month.
Perform other duties as assigned.

Benefits

Competitive compensation.
Medical, dental, and vision coverage beginning day 1.
401(k) company matching; 401(k) vests on Day 1.
Career development programs.
Charitable donation matching.
Generous paid time off, including vacation, personal holidays, and paid sick time.
Paid volunteer hours.
Paid parental leave.
Family planning assistance, including IVF, surrogacy, and adoption options.
Wellness and mental health resources.
Pet insurance offering.
Childcare assistance.
Commuter benefits.
Annual bonus eligibility of 15%.