Mgr Photo Operations

Norwegian Cruise Line Holdings Ltd.•Miami, FL

3d•Onsite

About The Position

Responsible for ensuring our teams are executing on our strategic visions. Oversee training standards and hiring procedures. Analyze and improve organizational processes, and work to improve quality, productivity and efficiency. Create and implement the strategic vision for the future of the Perspectives Photography Studio, with support and approval from the Photo Operations Director. Oversee revenue operations across the NCL Fleet. Formulate business plans and work with the department to excel business practices, streamline procedures and maximize revenue opportunities. Expand the onboard business in line with the company vision and objectives.

Requirements

Bachelor's Degree in Business Administration or related field of study or any equivalent relevant work experience, training and skills
3 years managing a high-volume photography business onboard cruise ships.
Experience with retail and revenue operations and cruise line management.
Supervisory experience and training skills required.
Demonstrable proficiency in Microsoft Office Suite with intermediate to advanced level skill in Excel and PowerPoint
Working knowledge of Adobe Photo Shop, Lightroom, ProSelect and respective inventory management program
Effective communication and interpersonal skills with ability to manage remote team
Ability to complete tasks on time and within budget
Innovative problem solver to help develop operations and make sound recommendations
Ability to transform both qualitative and quantitative data into actionable reports
Detailed working knowledge of all working areas of the onboard cruise ship culture, onboard photo operations including photo & retail operations, digital image capture operations, branding procedures, rules and regulations
A thorough understanding of how to implement all new procedures and be pro-active in monitoring all areas of quality control

Nice To Haves

Ability to travel for extensive periods to set-up photo /retail revenue operations for existing fleet and new builds, which includes staff training, marketing and brand compliance (travel approximately 30%)

Responsibilities

Oversee operations and training functions, creating and performing onboard training modules as required and create staff competences plan.
Work with shoreside personnel department on new hire process and future succession plans.
Responsible for scheduling Photo Managers, Assistant Managers and Portrait Artists.
Research and apply new technologies that will enable the department to deliver new guest experiences that increase the value of our products and increase revenue.
Partner with Global Technology Office to ensure necessary systems needed to make the product operational, while looking for new and more efficient systems that improve revenue and productivity.
Manage photo revenue operations to ensure maximum opportunity and quality of service.
Monitor operating costs to stay within budget and work with the shipside and shore side management teams to ensure that all standard operating procedures, policies and directives are being implemented and adhered to as directed.
Working with vendors and Global Technology Office to resolve and trouble shoot equipment and system related problems.
Work Closely with Photo Operations Director on New Build and Refurbishment projects.
Oversees policy and procedures database.
Participate with shore side management in the decision-making process and implementation of all businesses impacting photo operations and revenue creation Manage day to day photo operation by obtaining continuous feedback from both shipside and shore side management.
Communicate regularly with onboard photo teams to ensure operations, support, revenue and targets.
Implement systems, policies, procedures and practices and aids colleagues and team members to ensure an efficient operation to reach forecasted budgets.
Review photo /retail performance-assuring compliance with set procedures.
Perform other job-related functions as assigned.