Mgr Photo Operations

Norwegian Cruise Line•Miami, FL

About The Position

The Manager of Photo Operations ensures teams execute the organization’s strategic vision and oversees training standards, hiring procedures, and organizational processes to improve quality, productivity, efficiency, and revenue. With support and approval from the Photo Operations Director, the role creates and implements the future strategic vision for the Perspectives Photography Studio and oversees revenue operations across the NCL fleet. The manager develops business plans, improves business practices, streamlines procedures, maximizes revenue opportunities, and expands onboard business in line with company objectives. The position oversees photo operations and training, coordinates staffing and succession planning, and works with shoreside and shipboard teams, vendors, and the Global Technology Office. It monitors revenue, operating costs, service quality, policies, procedures, and budgets. The role also supports new-build and refurbishment projects and may travel extensively—approximately 30%—to establish photo and retail revenue operations, train staff, and support marketing and brand compliance.

Requirements

At least 3 years managing a high-volume photography business onboard cruise ships.
Experience with retail and revenue operations and cruise line management.
Supervisory experience and training skills.
Bachelor’s degree in Business Administration or a related field, or equivalent relevant work experience, training, and skills.
Demonstrable proficiency in Microsoft Office, with intermediate-to-advanced Excel and PowerPoint skills.
Working knowledge of Adobe Photoshop, Lightroom, ProSelect, and the relevant inventory management program.
Effective communication and interpersonal skills, including the ability to manage a remote team.
Ability to complete tasks on time and within budget.
Ability to develop innovative solutions, improve operations, and make sound recommendations.
Ability to turn qualitative and quantitative data into actionable reports.
Detailed working knowledge of onboard cruise ship culture and photo operations, including photo and retail operations, digital image capture, branding procedures, rules, and regulations.
Thorough understanding of implementing new procedures and proactively monitoring quality control.
Ability to travel for extensive periods; travel is approximately 30%.

Responsibilities

Oversee photo operations and training, create and deliver onboard training modules as needed, and develop staff competency plans.
Work with the shoreside personnel department on hiring processes and future succession plans.
Schedule Photo Managers, Assistant Managers, and Portrait Artists.
Research and apply technologies that create guest experiences and increase product value and revenue.
Partner with the Global Technology Office to ensure required systems are operational and identify more efficient systems that improve revenue and productivity.
Manage photo revenue operations to maximize revenue opportunities and service quality.
Monitor operating costs and budgets, and work with shipboard and shoreside management to ensure procedures, policies, and directives are followed.
Work with vendors and the Global Technology Office to troubleshoot equipment and system problems.
Work closely with the Photo Operations Director on new-build and refurbishment projects.
Oversee the policy and procedures database.
Participate with shoreside management in decisions and implementation affecting photo operations and revenue creation.
Manage daily photo operations by gathering ongoing feedback from shipboard and shoreside management.
Communicate regularly with onboard photo teams about operations, support, revenue, and targets.
Implement systems, policies, procedures, and practices, and help colleagues and team members operate efficiently and meet forecast budgets.
Review photo and retail performance and ensure compliance with established procedures.
Travel to establish photo and retail revenue operations for existing ships and new builds, including staff training, marketing, and brand compliance.
Perform other job-related functions as assigned.