Practice Mgr II-Operations - Ortho - Full-Time

Erlanger•Chattanooga, TN

About The Position

The Practice Manager - Operations II oversees the day-to-day operations of one or more physician practices, including practices with five or more physicians generating more than $2.5 million in annual charges. The manager ensures a safe, efficient, cost-effective, high-quality patient care environment and promotes teamwork, smooth daily operations, and excellent customer service. The role reports to a Director of Practice Operations. Responsibilities include recruiting, hiring, training, supervising, and evaluating staff; clinical staff supervision and evaluation are shared with physicians and Erlanger nursing leadership. The manager oversees practice functions such as registration, cash collection, charge preparation, medical record documentation, referrals and authorizations, billing and collections, and insurance and coding processes. The role develops capital and operational budgets with the Director, monitors budget variances, maintains and reconciles petty cash and accounts payable, and tracks monthly clinical and financial statistics. The manager supports patient flow and an effective work environment, maintains confidentiality, and promotes professional communication and customer service. The position coordinates quality-improvement initiatives and maintains applicable TJC/DNV standards, as well as CAP and CLIA certifications when required. The manager participates in team-based care and practice quality improvement and performance evaluation, and supports care coordination, patient and caregiver self-management, and management of the practice’s patient population as assigned. Other general practice operations are supported in collaboration with and as directed by the Executive Director and physicians.

Requirements

Bachelor’s degree in Business or a related field, or equivalent management/work experience.
Three to five years of experience in business management, with a strong financial and systems background and strong marketing experience.
Experience with Microsoft Office products, including Word and Excel.
Completion of four hours of Erlanger Online Education specific to Total Ankle, Hip, and Knee Replacement upon hire.
Excellent organizational, verbal and written communication, and interpersonal skills.
Ability to work in a time-sensitive environment and handle confidential information.
Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and complete projects.
Ability to apply change-management skills and measure and drive results.
Understanding of financial analysis, strategic planning, operations, human resource management, and information systems.
Detail orientation and ability to analyze issues and use sound judgment.
Ability to motivate and develop staff and coach and mentor direct reports using open, active communication.
Ability to model organizational values, support hospital vision, mission, and strategic initiatives, and hold reports accountable for results.
Ability to engage, inspire, and influence others; work independently with minimal supervision; and promote excellent customer service.
Ability to collect, analyze, and apply data and practice information and prepare and present written and oral reports with recommendations.
Ability to think and act strategically.

Nice To Haves

Working knowledge of physician office practices, managed care operations, and insurance industry structure and products.
Practice management or billing experience.
Advanced PC skills.
BLS certification.

Responsibilities

Manage daily operations of one or more physician practices.
Recruit, hire, train, orient, supervise, and evaluate staff; handle termination, annual competencies, and disciplinary processes.
Coordinate practice functions including registration, cash collection, charge preparation, medical record documentation, referrals and authorizations, billing, collections, insurance, and coding.
Track monthly clinical and financial statistics and oversee billing and collection functions.
Develop capital and operational budgets with the Director, operate within budget, and monitor and justify monthly budget variances.
Maintain and reconcile petty cash, accounts payable, and other assigned financial functions.
Promote teamwork, efficient patient flow, open communication, professional excellence, and superior customer service.
Maintain standards set by TJC/DNV and coordinate quality-improvement initiatives; maintain CAP and CLIA certification if required by the practice.
Maintain confidentiality in all areas.
Participate in the practice’s quality-improvement process and performance evaluation.
Coordinate patient care, support patients and caregivers in self-management and behavior change, and manage the practice’s patient population as assigned.
Support general practice operations in collaboration with and as directed by the Executive Director and physicians.